Application Solution Specialist (Tagetik)

About Sembcorp
Sembcorp is a leading energy and urban solutions provider headquartered in Singapore. Led by its purpose to drive energy transition, Sembcorp delivers sustainable energy solutions and urban developments by leveraging its sector expertise and global track record.

Purpose and Scope

Sembcorp Industries is a leading energy and urban development player, driven by its purpose to do good and play its part in creating a sustainable future. As a leading pan-Asian renewable energy player committed to climate action, Sembcorp is nurturing a new corporate venture in carbon management. Combining Sembcorp’s technical and operational strength as a renewable energy and sustainable solutions provider and the agility of a startup, Sembcorp aims to connect an ecosystem of partners and leverage on digital technology to support organizations in carbon management and in their climate action journey.

We are seeking a highly skilled and motivated Application Support Specialist with expertise in Tagetik and its integration with other systems to join our team. Our organization has completed the implementation of Tagetik and its integration with ERP and other systems. This role will be critical in ensuring the successful post-implementation (Day 2) technical support in Consolidation, Planning, Budgeting & Forecasting (PBF) and Integration. The ideal candidate will be responsible for the ongoing maintenance, troubleshooting, and optimization of the Tagetik system, ensuring it meets the operational needs of our business.

Key Roles and Responsibilities

• Day 2 Support: Provide comprehensive post-implementation technical support for Tagetik and its integration with other systems such as ERP (S/4HANA), HR systems, Data Lake via e.g. ETL and API. This includes troubleshooting, issue resolution, and system optimization.

• System Monitoring: Regularly monitor the performance and availability of the Tagetik application, ensuring system reliability and uptime.

• User Support: Serve as the primary point of contact for end-user support related to Tagetik, addressing user queries, providing training, and resolving issues in a timely manner.

• Incident Management: Manage and resolve incidents and service requests, ensuring they are tracked, documented, and closed within agreed Service Level Agreements (SLAs).

• System Configuration: Assist with the configuration and customization of Tagetik to meet evolving business requirements, including updates, patches, and upgrades.

• Collaboration: Work closely with IT, finance, and other departments to ensure the Tagetik system aligns with business processes and requirements.

• Documentation: Maintain detailed documentation of system configurations, support procedures, and user guides.

• Continuous Improvement: Identify areas for system and process improvements, and work on enhancing the efficiency and effectiveness of Tagetik usage within the organization.

• Compliance and Security: Ensure that the Tagetik system adheres to company policies, industry standards, and regulatory requirements, particularly in relation to data security and privacy.

Qualifications, Skills & Experience

• Bachelor’s degree in Information Technology, Computer Science, Finance, or a related field.

• Minimum 5 years of experience in application support, with at least 2 years specifically supporting Tagetik in Consolidation, Planning, Budgeting & Forecasting (PBF) and Integration.

• Proven experience with financial consolidation, budgeting, forecasting, or financial planning and analysis (FP&A) processes is highly desirable.

• Strong proficiency in Tagetik software, including system configuration and customization in Financial Workspace (FW) and Analytical Workspace) (AW).

• Familiarity with SQL, databases, and basic scripting.

• Understanding of ERP systems and their integration with Tagetik.

• Excellent analytical and problem-solving skills, with a proactive approach to identifying and resolving issues.

• Strong verbal and written communication skills, with the ability to effectively communicate technical information to non-technical users.

• Ability to work independently and as part of a team in a fast-paced, dynamic environment.

Our Culture at Sembcorp

At Sembcorp, our culture is shaped by a strong set of shared behaviours that guide the way we work and uphold our commitment to driving the energy transition.

We foster an institution-first mindset, where the success of Sembcorp takes precedence over individual interests. Collaboration is at the heart of what we do, as we work seamlessly across markets, businesses, and functions to achieve our goals together. Accountability is a core principle, ensuring that we take ownership of our commitments and deliver on them with integrity and excellence. These values define who we are and create a workplace where our people can thrive while making a meaningful impact on driving energy transition.

Join us in making a real impact!