Application Development, Senior Manager (Salesforce Education Cloud)

My client is an education institution. It has embarked on the development and implementation of a new digital platform for learner management operation which is integrated with the customer relationship management to provide a seamless learning and student-life journey for its learners. The system platform built on Salesforce Education Cloud, is progressively developed to integrate its Pre-Employment Training, and other Continuing Education and Training learner management operations.

This role is pivotal in optimising the Salesforce platform to its full potential and making significant impact by enhancing the digital capabilities of the institution. The ideal candidate will possess a strong technical background, exceptional problem-solving skills, and a proven track record in application development.

The successful candidate will be responsible for documenting user stories, processes, analyzing business requirements, designing solutions, and collaborating with project teams to ensure successful implementation of Salesforce Education Cloud.

Responsibilities

• Analyse business requirements, document the user stories and design Salesforce solutions to meet business needs.
• Translate business requirements into technical solutions that align with Salesforce best practices. Collaborate with project teams to ensure successful implementation of Salesforce.
• Provide expert guidance and support to project teams throughout the implementation lifecycle.
• Conduct rigorous testing and troubleshooting to optimize the performance of Salesforce solutions. Ensure adherence to IT governance policies, security standards, and data protection regulations.
• Utilize user stories tools, business process design, and requirements analysis skills to enhance the institution’s system built on Salesforce solutions.

Requirements

• Degree in Computer/Computer Science or Electronics Engineering or Information Technology or equivalent.
• At least 8-10 years of working experience in business analysis, system analysis and project management. Knowledge of Salesforce Education Cloud is an added advantage.
• Proactive, quality-conscious, self-starter with an analytical and methodological mind.
• Result and customer oriented with multi-tasking capabilities.
• Good verbal and written communications, presentation, and negotiation skills.
• Strong team player who is proactive, quality-conscious, and results-oriented.

Interested candidates are invited to submit their MS Word formatted CV with the current and expected salary remunerations.