Application Analyst and Support

Job Description - Application Analyst and Support (25000090)

Why Join

As a key member of our team, you will play a critical role in ensuring the smooth operation of our applications, providing top-notch support to our users, and driving business success. With our commitment to innovation and customer satisfaction, you will have the opportunity to work on a wide range of applications, develop your technical skills, and make a meaningful impact on our business.

How you succeed

To excel in this role, you will need to possess a strong technical foundation, excellent analytical skills, and the ability to communicate effectively with various stakeholders. You will need to be proactive, flexible, and able to work well under pressure to resolve complex technical issues. Your success will be measured by your ability to provide timely and effective support, identify and resolve issues promptly, and contribute to the continuous improvement of our applications.

What you do

1. Provide L2 support for applications, including troubleshooting, issue resolution, and root cause analysis
2. Analyze issues raised by users or reported by monitoring systems, and provide workaround solutions
3. Follow up with vendors to ensure timely resolution of issues
4. Understand job dependencies and recover failed jobs
5. Define and implement job automation
6. Support regular simulation of disaster recovery scenarios
7. Specify monitoring requirements and observe system abnormalities to prevent issues
8. Conduct application capacity planning and performance tuning
9. Perform regular application reviews to ensure compliance with technology security standards
10. Communicate with internal IT, business units, and external vendors to resolve issues and improve application performance

Who you work with

Global Operations & Technology co-creates products and solutions, building the underlying technology applications and services, and managing the Group's IT operations & cyber defence. As a key member of this team, you will work closely with various stakeholders to ensure the smooth operation of our applications and drive business success.

Who you are

1. Minimum 3-5 years of IT experience, preferably in the banking or financial institution industry
2. Strong technical skillset, including Unix/Linux, MS SQL, Oracle, Postgre, MySQL, IIS, nginx, Apache Web, WebLogic/WebSphere, MQ, Kafka, Tomcat, Resin, Redis, Java, Java Script, SQL Script, .Net, and Python
3. Good knowledge of 3-tier architecture applications and ability to provide L2 support
4. Strong analytical and problem-solving skills
5. Excellent communication and interpersonal skills
6. Ability to work well under pressure and prioritize tasks effectively
7. Proactive and flexible, with a strong commitment to customer satisfaction

What we offer

Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Equal opportunity. Fair employment. Selection based on ability and fit with our culture and values. Your wellbeing, growth, and aspirations are every bit as cared for as the needs of our customers.