Analyst, Secured Credit Operations Specialist, Consumer Banking Group Operations, Technology & [...]

Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibilities

1. Perform record creation, documentation check, disbursement, fee payments and system updating in Bank's operating systems relating to Secured Loans.
2. Prepare payment instructions/advices & notification letters to customers.
3. Review & update system reports on daily, weekly and monthly basis.
4. Manage adhoc project assigned by Team Manager in pursuing Digital Transformation journey e.g., managing RPA/SMART Ops, UAT & LV for system enhancement/migration etc.
5. Ensure all requests are processed within specified Service standard, timely and accurately.
6. Highlight any discrepancy/deviation to the Team Manager/Supervisor.
7. Ensure high quality level in services delivery.
8. Support the Team Manager/Supervisor to ensure the smooth operation of the team/department.
9. Assist Team Manager/Supervisor by providing ideas/initiatives in improving the existing workflow and identifying operational risks and implementing measures to address/mitigate the risk.

Requirements

1. Degree holder in Business and Finance, Business Administration, Operations Management or related disciplines preferred.
2. Minimum 2 years of relevant experience in financial institutions, either in Credit Operations or Secured Loans.
3. Sound knowledge of consumer banking products/services and respective end-to-end operation workflows for best in class services delivery.
4. Good organizational skills with demonstrated ability in managing event/project.
5. Knowledge of Process Improvement Toolkit and metrics/measurement.
6. Good understanding of operational risks.
7. Meticulous with an eye for details.
8. Flexibility and ability to multi-task and take on different types of roles and activities at the same time.
9. Proficient in Microsoft Office especially in Advanced Microsoft Excel & Microsoft PowerPoint.

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We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognizes your achievements.