Analyst, Business Operations

ABOUT US

Country Foods is a wholly owned subsidiary of SATS Food Services. We are one of Singapore's largest food importers, distributors and manufacturers. Our key accounts include over 1,000 clients and our portfolio of products comprises over 800 branded and white label products. Leveraging SATS' global network, and in collaboration with Temasek and EDB, Country Foods offers our partners and customers a one-stop go-to-market platform to bring sustainably sourced foods and solutions to Singapore and Asia.

KEY RESPONSIBILITIES

We are seeking a detail-oriented and proactive Business Analyst to join our team. This role will combine business analysis expertise with hands-on support for post-sales operations, ensuring seamless transitions from sales to delivery and ongoing customer success.

The ideal candidate will have strong analytical skills, a deep understanding of business processes, and the ability to collaborate across multiple teams to drive operational excellence and customer satisfaction.

Key Responsibilities

Business Analysis

• Understand market demand and customer behaviour and provide trend analyses to support business growth and continuity.
• Develop and maintain dashboards, and creative intuitive reporting for senior management, providing insights into the business performances.
• Create metrics to track performance across various business units such as sales, procurement, and customer related operations.
• Work with stakeholders to gather, document, and analyse business requirements for process improvements and operational enhancements.
• Conduct data analysis with data cleansing to identify trends, inefficiencies, and areas for optimization in projects.
• Support and assist in the preparation of stakeholder-ready presentations.

Post-Sales Operations Support

• Manage the pre and post sales of the auction platform by creating customer accounts and uploading the auction lots to the platform.
• Perform auction results evaluation and analysis.
• Post auction follow up with bidders for their payment and delivery.
• Act as a liaison between sales and operations teams to resolve post-sales issues and address customer needs.
• Support the development and maintenance of Standard Operating Procedures (SOPs) for post-sales processes, minimizing inefficiencies and ensuring consistency.
• Provide insights to improve customer onboarding, service delivery, and post-sales engagement.
• Monitor and resolve post-sales escalations, conducting root cause analyses and implementing corrective measures.

Cross-Functional Collaboration

• Partner with finance, sales, planning & procurement and logistics teams to reconcile operational data and improve project workflows.

KEY REQUIREMENTS

• Bachelor Degree in Business Management or relevant academic qualifications
• Minimally 2 years of working experience, experience in Food/Meat industry preferred
• Ability to analyze data, extract insights, and support problem-solving with data-informed recommendations
• Strong working foundation with MS Power BI/ Excel / MS PowerPoint / Ariba system
• Strong attention to detail and analytical skills
• Excellent communication, oral and presentation skills
• Ability to collaborate across teams and work in a dynamic environment with tight deadlines
• Independent with initiative & creative problem solver