Aladdin Client Service Analyst

About this role

Role Brief:

We are searching for talented people to join our Aladdin for Alternatives support team. Here you will be working on resolving various issues for our clients. Being in a technical and client-facing position at the same time, you will be a direct representative of eFront. From this position, a natural career progression would be to become a team leader or to move more towards business and become an account manager. On the other hand, if you are a tech-savvy person, you could focus on building your career in programming or becoming a QA.

Your day would include:

1. Providing support to our clients and resolving software issues via ticketing system
2. Providing analysis of client's needs and evaluating the feasibility of their requirements
3. Maintaining regular contact with customers and fully understanding their needs and business background
4. Prioritization of daily tasks based on clients' needs
5. Developing advanced skills and knowledge in business, functional and technical areas
6. Performing client training and supporting solutions, conducting demonstrations and presentations

If you see yourself doing these activities, then you probably have:

1. Similar work experience
2. Experience with SQL, VB.net, VBA, JavaScript
3. Bachelor's degree in organizational sciences/ economics/IT/Mathematics
4. Full professional proficiency in written/spoken English
5. Strong analytical, problem-solving skills, and soft skills

Great to have:

• Knowledge in Corporate Finance and/or accounting background would be an asset
• An enthusiastic attitude towards new technology/IT

Why BlackRock is a place for you

Our multicultural environment is fueled by creative people who are driven to deliver. We are committed to providing you with an opportunity to build your career, develop and improve your skills as a part of the fastest growing FinTech industry in the world.

Our benefits

To help you stay energized, engaged, and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents, and Flexible Time Off (FTO) so you can relax, recharge, and be there for the people you care about.

Our hybrid work model

BlackRock's hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person - aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.

About BlackRock

At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children's educations, buying homes, and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.

This mission would not be possible without our smartest investment - the one we make in our employees. It's why we're dedicated to creating an environment where our colleagues feel welcomed, valued, and supported with networks, benefits, and development opportunities to help them thrive.

For additional information on BlackRock, please visit @blackrock | Twitter: @blackrock | LinkedIn: www.linkedin.com/company/blackrock

BlackRock is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to age, disability, family status, gender identity, race, religion, sex, sexual orientation, and other protected attributes at law.