Airline Customer Service Agent (Changi✈️)

Join our client in creating a positive travel experience for our passengers. Whether you're assisting passengers at the check-in counter, providing exceptional service in our exclusive lounges, coordinating departure activities or leading a team of dedicated professionals, your contributions will be invaluable.

️ Job Responsibilities:

• Manage check-in processes: Ensure accurate documentation and boarding passes are issued.
• Assist and guide passengers: Guide passengers using Self-Service Kiosks and Auto Bag Drops, escort transit passengers between the arrival gate and the Transfer Holding Area and assist passengers who require special accommodations or support.
• Perform gate handling: Coordinate departure activities, communicate with airline crews, and work collaboratively with various departments to ensure a timely and efficient departure.
• Provide exceptional customer service: Assist passengers with a friendly and professional demeanour, creating memorable and positive experiences.

Benefits:

• Basic Salary from $2,200 - $2,500
• Monthly allowances up to $500
• Sign on bonus up to $5000
• Eligible for OT
• Variable Bonuses (AWS / Performance Bonus)

Requirements:

• Minimally NITEC / Higher NITEC / Diploma
• Prior experience in customer service is a plus. On-job-training provided
• Excellent communication and interpersonal skills
• Must be able to commit to rotating shifts (morning/ afternoon/ night)

If you're passionate about providing exceptional customer service and looking for a rewarding career, we invite you to join our team. Apply now!

By submitting any application or résumé to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret to inform you that only shortlisted applicants would be notified.

Registration Number: R21101123 | EA License No.:12C6253