Air/Sea freight Customer Service and Operation Specialist

Customer Service and Operation Specialist (air and ocean freight）

Key Responsibilities

Customer Support

Act as the primary point of contact for customers regarding airfreight and oceanfreight inquiries and shipments.

Address customer questions and issues promptly, ensuring high levels of satisfaction.

Shipment Coordination

Manage the logistics of airfreight shipments, including booking, tracking, and documentation.

Collaborate with carriers, customs brokers, and other stakeholders to ensure timely deliveries.

Problem Solving

Identify and resolve any issues that arise during the shipping process, proactively communicating with customers about any delays or changes.

Utilize critical thinking to find effective solutions for customer needs.

Documentation and Compliance

Prepare and review shipping documentations to ensure compliance with international regulations and company policies.

Maintain accurate records of all transactions and communications related to airfreight and oceanfreight shipments.

Collaboration

Work closely with sales teams to provide a seamless customer experience.

Assist in the development of operational improvements to enhance service delivery.

Performance Tracking

Monitor customer feedback and service metrics, contributing to the continuous improvement of processes and procedures.