Air Logistics Healthcare Operational Care Specialist

You will handle and assist clients in all phases of consignment preparation. Handle, coordinate and monitor all QuickSTAT Client and Operational activities within Asia Pacific (except Australia and New Zealand), ensuring compliance with all agreed company policies.

Your Role

You will also be responsible for coordinating and monitoring all QuickSTAT live network activities, ensuring adherence to agreed rate structures and pricing policies. You will work collaboratively with Client Account Management, Sales, other control stations, and LSPs to ensure maximum client satisfaction.

Your Responsibilities

• Attend to queries from operations and other control stations pertaining to milestone updates, service deviations, and other events within Asia Pacific (except Australia and New Zealand).
• Escalate service issues to management.
• Develop and maintain good working relationships with clients.
• Work in conjunction with the pricing team to provide clients with requested quotations in a timely manner.
• Provide assistance to and work alongside Customer Relationship Managers to ensure client satisfaction and prompt actioning of client bookings and enquiries.
• Ensure compliance with company policies and procedures.
• On a daily basis, ensure Network/Vendor partner compliance to all agreed company policies, procedures, and pricing structures.
• Maintain flexibility within the job role to work additional hours if necessary.
• Communicate effectively with all staff and cooperate within the senior management team.
• Seek appropriate support as necessary.

Your Skills and Experiences

• Specialist (Biopharm) Courier Operations Experience.
• Customer Services Experience.
• Comprehensive understanding of Courier/Freight Operations including Import/Export/Warehouse & Transport.
• Excellent understanding of World Geography.
• Comprehensive understanding of the various temperature-controlled packaging solutions available on the open market to forwarders.
• Knowledge of country-specific rules and regulations relating to the Importation and Exportation of pharmaceutical products.
• Awareness of time zones for different regions.
• Understanding of transit milestones (COB/POD etc).
• Negotiation and problem-solving skills, teamwork skills, and strong self-motivation ability.
• Good numeric/financial ability.
• Ability to work well under pressure, excellent time management skills, and the ability to motivate and lead a team.
• Good computer skills; Word/Excel/PowerPoint essential, analytical ability, communication skills, management skills, decision-making ability, planning, and organizing.