Administrator (Customer Service & Admin)

Key Responsibilities

Office Administration & Support:

• Manage office administrative tasks, including printing staff name cards, coordinating external warehouse storage, processing new furniture requests, and handling courier services.
• Oversee the renewal of office insurance.
• Provide administrative support to the Finance & Operations (F&O) department, such as processing vendor invoices for goods and services.
• Manage office equipment, including photocopiers, paper shredders, dispatching services, and water dispensers.
• Coordinate staff access, including staff passes, card access, locker access, and the softphone system.
• Conduct daily checks and replenish pantry supplies as needed.
• Provide calendar management and administrative support to the Chief Technology Officer (CTO).

Procurement & Inventory Management:

• Oversee ISCA House provisions and centralised procurement, including bulk purchases of food & beverages (F&B), stationery, and other office supplies.
• Monitor stock levels, track budgets, and process payments accordingly.

Meeting & Event Support:

• Prepare for meetings involving ISCA stakeholders and guests.
• Run errands for event-related procurement.

Reception & Member Services:

• Manage ISCA’s reception area and work with counter staff to ensure prompt handling of walk-in enquiries.
• The incumbent must be able to be stationed at the counter as a primary working desk.
• Attend to members’ queries and provide necessary assistance.
• Act as a covering officer for the Service Ambassador when required.

Requirements

• Diploma in any discipline. Candidates with relevant working experience are welcome to apply.
• At least 2 years of relevant experience in a similar role, administration and customer service/hospitality.
• Strong organisational and administrative skills, with attention to detail, proactive and the ability to multitask effectively.
• Good communication and interpersonal skills, with the ability to interact professionally with internal and external stakeholders.
• Ability to manage procurement, inventory tracking, and office supply management efficiently.
• Willingness to be stationed at the reception counter as a primary working desk and assist with walk-in queries.
• Proactive and adaptable in a dynamic office environment, with a problem-solving mindset.