Account Manager - Global Account Management/Global NVO Program/GNP

Responsibilities

• Drive the highest levels of quality towards the assigned Global NVO Accounts, be customer-oriented and create value for customers as well as for Hapag-Lloyd

• Drive Sales activities for the assigned Global NVO Accounts in Region Asia

• Support the Implementation of customer and trade specific strategies based on the agreed annual targets with customers, Trade Management and Areas in alignment with the Account Manager

• Focal point of commercial and strategic tradelane steering for the Global Account segment

• Active business development & negotiations with external and internal stakeholders

• Central Focal point of commercial and strategic tradelane steering for the Global NVO Accounts

• Regional coordination of Tender inquiries and respective creation of rate quotations

• Dispute & Process exception handling for selected customers

• Creation & confirmation of FIS Rate Agreements

• Creation of Customer Allocations and steering of volumes accordingly

• Conduct Customer Performance review meetings on regular basis

• Close cooperation with the Global NVO Account Manager, Area Organizations and Trade Managements on the execution of the overall Account strategy

• Monitoring Account performance versus budget and take actions to ensure monthly targets are being achieved

• Proactive guidance of the Segmented Vertical / Vertical Cluster in the Hapag-Lloyd Area organizations in terms of GNP Account strategy & performance (Push & Pull activities)

• Pro-active contribution in developing, implementing and using new systems (Opportunity and Allocation Management, Salesforce etc.)

• Conduct Market analysis and provide respective feedback on trade development, rates, competition activities, seasonalities etc. to all relevant stakeholders

Requirements

Experience

• Liner Shipping experience, especially in Global & Key Account Management, Sales & Marketing roles

• Proven Sales Execution ability and negotiation skills

Skills & Competencies

• Outgoing and positive Sales mentality

• Good communication and influencing skills with a proficiency in English is a must

• Ability to work independently and take over responsibility without supervision

• Structured, detailed and well organized working attitude

• High level of self-motivation and self-organization. Being able to meet deadlines and provide high quality in work also under pressure

• Analytical thinking and ability to identify market opportunities

• Reliable and motivated team player

• System skills (MS-office applications, particularly PowerPoint and Excel)