Account Management Excellence Business Analyst

Account Management Excellence Business Analyst

Duties & responsibilities

• Facilitate the Account Business Planning process, ensuring timely reviews, communication, and documentation of actions.
• Support the Protect-the-Win initiative by coordinating stakeholder reviews and assisting with renewal tracking.
• Develop insights and conduct analysis for the Client Voice program, facilitating the creation of targeted action plans to enhance client feedback processes and drive overall client satisfaction.
• Plan and provide support for Account Management workshops and related events.
• Facilitate effective communication and knowledge sharing between the Account Management community and JLL Headquarters.
• Assist in implementing industry verticals within the region, supporting documentation efforts to ensure consistency and excellence.
• Support the execution of strategic projects related to Account Management and assist wider functional teams with their programs and initiatives.
• Facilitate internal meetings for the Account Director community, maintaining meeting cadence, preparing agendas, and collecting feedback for continuous improvement.
• Assist in delivering the APAC Account Management Excellence training program.
• Support the implementation of Account Management programs that promote industry-leading practices.
• Contribute to data quality and remediation programs to ensure accurate Management Information for decision-making.
• Collect and organize user feedback on GAME processes and Momentum functionality, relaying information to the GAME team for potential inclusion in development roadmaps.
• Assist in managing the Account Director onboarding process, educating new ADs on GAME methodologies and supporting smooth transitions.

Performance Objectives

• Improve client retention rates and program adoption.
• Ensure accurate reporting and data quality.
• Foster strong communication and collaboration within the Account Director community.
• Successfully implement best practices and contribute to renewal strategies

Key Skills

• Strong analytical and program management skills, with proficiency in Microsoft Office suite and data visualization tools.
• Excellent communication skills and the ability to manage stakeholder relationships effectively.
• Adaptable and flexible, with the capacity to work across time zones and handle multiple priorities in a fast-paced environment.
• Strategic thinker with attention to detail, quick learning ability, and commitment to accuracy and deadlines.
• Collaborative team player with strong organizational and relationship-building skills.

Education/Qualification

• Minimum of a Bachelor’s degree, preferably in Business, Real Estate, Facilities Management, or a related field.
• 2-3 years of experience in related fields is preferred, but fresh graduates with strong analytical skills and relevant internships are encouraged to apply.
• We value candidates who demonstrate energy, innovative thinking, and a commitment to continuous learning and professional growth.