Account Management Excellence Business Analyst

JLL supports the Whole You, personally and professionally. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Duties & Responsibilities

• Facilitate the Account Business Planning process, ensuring timely reviews, communication, and documentation of actions.
• Support the Protect-the-Win initiative by coordinating stakeholder reviews and assisting with renewal tracking.
• Develop insights and conduct analysis for the Client Voice program, facilitating the creation of targeted action plans to enhance client feedback processes and drive overall client satisfaction.
• Plan and provide support for Account Management workshops and related events.
• Facilitate effective communication and knowledge sharing between the Account Management community and JLL Headquarters.
• Assist in implementing industry verticals within the region, supporting documentation efforts to ensure consistency and excellence.
• Support the execution of strategic projects related to Account Management and assist wider functional teams with their programs and initiatives.
• Facilitate internal meetings for the Account Director community, maintaining meeting cadence, preparing agendas, and collecting feedback for continuous improvement.
• Assist in delivering the APAC Account Management Excellence training program.
• Support the implementation of Account Management programs that promote industry-leading practices.
• Contribute to data quality and remediation programs to ensure accurate Management Information for decision-making.
• Collect and organize user feedback on GAME processes and Momentum functionality, relaying information to the GAME team for potential inclusion in development roadmaps.
• Assist in managing the Account Director onboarding process, educating new ADs on GAME methodologies and supporting smooth transitions.

Performance Objectives

• Improve client retention rates and program adoption.
• Ensure accurate reporting and data quality.
• Foster strong communication and collaboration within the Account Director community.
• Successfully implement best practices and contribute to renewal strategies.

Key Skills

• Strong analytical and program management skills, with proficiency in Microsoft Office suite and data visualization tools.
• Excellent communication skills and the ability to manage stakeholder relationships effectively.
• Adaptable and flexible, with the capacity to work across time zones and handle multiple priorities in a fast-paced environment.
• Strategic thinker with attention to detail, quick learning ability, and commitment to accuracy and deadlines.
• Collaborative team player with strong organizational and relationship-building skills.

Education/Qualification

• Minimum of a Bachelor’s degree, preferably in Business, Real Estate, Facilities Management, or a related field.
• 2-3 years of experience in related fields is preferred, but fresh graduates with strong analytical skills and relevant internships are encouraged to apply.
• We value candidates who demonstrate energy, innovative thinking, and a commitment to continuous learning and professional growth.

Personalized Benefits

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally. Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.