Account Director - Marketing & Event Management

We are seeking an experienced and strategic leader to join our team as the Director of Account Servicing. The ideal candidate will have a background in integrated marketing and events execution. In this role, you will be responsible for leading a team of project and account managers, ensuring exceptional service delivery, and driving the successful execution of events for our clients. The successful candidate will be adept at fostering strong client relationships, developing strategic account plans, and inspiring a culture of excellence within the team.

Key Responsibilities:

• Lead and mentor the account management team, promoting collaboration, innovation, and high standards.
• Establish and track team goals, offering coaching and support to ensure outstanding performance.
• Guide team members in their career growth and skill development.
• Manage client accounts, serving as a trusted advisor and strategic partner to key stakeholders.
• Build and maintain strong, long-lasting client relationships, focusing on satisfaction and retention.
• Lead client meetings and presentations, providing strategic advice to meet client goals.
• Develop and implement strategic account plans to foster business growth and deepen client relationships.
• Collaborate with internal teams to create innovative event concepts aligned with client objectives.
• Oversee the successful execution of events, maintaining high quality and adherence to budget.
• Identify and pursue new business opportunities, crafting proposals and pitches for potential clients.
• Leverage existing client relationships to generate repeat business and referrals.
• Stay updated on industry trends to identify new opportunities for business expansion and differentiation.
• Manage departmental budgets, ensuring profitability and cost-effectiveness.

Academic qualification:

• Degree/ Diploma in Business, Marketing, Mass Communications or a related field

Requirements:

• Education: Bachelor's degree in business administration, Marketing, Hospitality Management, or a related field.
• Experience: Proven experience in account management and team leadership.
• Skills:
  • Strong strategic planning and execution skills, with a proven ability to develop and implement effective account plans.
  • Excellent communication and interpersonal skills, capable of building rapport and credibility with clients and internal stakeholders.
  • Demonstrated ability to drive business growth and achieve revenue targets.
  • Good financial acumen with experience in managing budgets and financial performance.
  • Proficiency in Microsoft Office suite and CRM software (e.g., Salesforce).
• Other Requirements:
  • Flexibility to travel as needed for client meetings and events.
  • Experience in events execution is preferred but not a must