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Job Responsibilities
Manage the enquiry email account to address issues
Respond to the enquiries within 24 hours for simple and straightforward cases.
Perform basic troubleshooting of the issues raised and liaise with Business Partners (BPs), HRIS & external vendors to resolve them
Work in partnership with various stakeholders to resolve the issues raised.
Provide solutions to the enquirers.
Categorize/compile issue/queries list and update the FAQs/User Guides etc., arising from the issues/queries reported
Work in partnership with different stakeholders within HRTD and align the policies/guidelines for the different employee groups.
Provide support in admin matters or other ad-hoc duties.
Support the issues arising from the implementation of Automated Identity Access Management (AIAM)
Arrange meetings and clarify issues with the AIAM project team, system vendor, as well as internal stakeholders and then work with them to address the concerns/issues raised.
Working Hours:
Mondays - Fridays: 8.30am - 6pm
Requirements
Minimum Diploma in IT/Business/HR
Prior admin experience/experience in HR would be an advantage