Job Scope:
• Ensure accurate billing of hall fees and other payable items for accommodation as well as processing refunds for early withdrawals.
• Review customer outstanding records and aging report regularly and conduct prompt debt recovery measures.
• Engage residents/ stakeholders on their queries/ requests received via various channels (e.g. ServiceNow, over the counter, phone calls and emails) and ensure quality resolution within stipulated SLA (service-level-agreement) requirements. Cases include requests for waiver of late fees, instalment payments and lifting of barring for course registration.
• Oversee the end-to-end procurement process such as raising of purchase requisitions, performing goods receipt, and ensuring prompt payment to vendors. Assist in preparation of tender documents such as requirement specifications where necessary and ensuring purchase orders for completed work are closed in time for year-end financial year closing.
• Support other corporate services and service management from time to time:
Perform cross-functional duties such as resident relations and facilities management to support the turnaround of rooms, mass check-ins and other coordination work with the rest of the Hall Office team to provide a good residential experience.
Assist Co-ordinating Unit to reply ServiceNow tickets after release of hall application result.
Update and maintain accurate records to fulfill administrative and financial requirements.
Contribute to building a useful repository of best-practice templates for use to respond to common queries.
• Other ad-hoc duties as assigned by the People Manager.
Requirements:
For interested candidates, please send your updated resume:
Email: angelateh@recruitexpress.com.sg
Telegram: @Angie_TL
Whatsapp: +65 96272860
Angela Teh Ling Wei
(CEI No.R1104464)
Recruit Express Pte Ltd
EA License No. 99C4599