2x Digital Engagement & Community Operations Executive

About the Role:

We are looking for a proactive and detail-oriented Digital Engagement & Community Operations Executive to support digitalization efforts within the local community. You will play a key role in fostering relationships with merchants, seniors, and community partners, ensuring seamless execution of digital initiatives, and supporting the operational needs of a dynamic engagement team.

Employment Benefits and Entitlement

• Location: Islandwide (Not assigned to a specific GRC)
• Working Days: 5 days per week (Monday – Sunday)
• Working Hours: 8.5 hours per day (Mostly 9 AM – 6 PM or 10 AM – 7 PM; occasional events may require shifts from 2 PM – 10 PM, up to 44 hours per week)

Key Responsibilities:

Community Digitalization & Engagement Support

• Establish and maintain relationships with merchants and community partners to drive digital adoption.
• Oversee Operations of the programme, ensuring service standards are upheld during engagement with

Operational & Logistical Coordination

• Assist in setting up and managing logistical requirements for community engagement hubs.
• Coordinate roving counters, pop-up events, learning journeys, and other outreach activities in collaboration with partners.
• Ensure all engagements and interactions are accurately recorded in the CRM system.

Monitoring & Reporting

• Conduct monthly call-backs and survey interviews to assess program impact.
• Generate reports to track engagement numbers and team's performance.

Stakeholder & Program Support

• Work closely with the Operations Manager to facilitate collaborations with partners.
• Assist in volunteer management, stakeholder coordination, and training sessions.
• Support the development of publicity materials for engagement initiatives.

General & Ad-hoc Duties

• Assist in strengthening partnerships within the organization’s community network.
• Provide operational and administrative support as needed.

What We’re Looking For:

• Experience: 1-3 years in leadership, business development, or community engagement roles.
• People Skills: Strong stakeholder management, communication, and interpersonal skills.
• Analytical Thinking: Ability to anticipate challenges, identify opportunities, and problem-solve effectively.
• Leadership & Adaptability: Capable of managing a team in dynamic, fast-paced environments.
• Tech-Savvy: Proficient in Microsoft Office, with an interest in digital adoption initiatives.
• Detail-Oriented: Meticulous and well-organized in planning and executing initiatives.

If you’re passionate about driving digital adoption and community outreach, we’d love to hear from you!

Interested applicants, please click “Apply Now”.

Company Registration Number: 201622755N | EA Licence: 19C9859