25829053 Officer - Consumer Sales Support Analyst

Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.

Shape your Career with Citi

Citi Global Wealth (CGW) brings together the full power of Citi to serve the entire continuum of wealth clients, from affluent to ultra-high net worth to family offices. The strategies we create help our clients maintain liquidity while maximizing yields, transact in foreign currency and across borders, and manage fluctuating expenses or cash flow. We are uniquely suited to helping our clients meet their banking needs across regions through our global network.

We’re currently looking for a high caliber professional to join our team as Officer, Advisory Support Analyst, based in Singapore. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decisions, and manage your financial well-being to help plan for your future. For instance:

• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling, and more. Coverage varies by country.

The Asia South SG Wealth Business Performance Office (BPO) Advisory Support Analyst (C10) is a junior level position responsible for the implementation of long and short-term strategic plans and objectives to increase productivity of the frontline advisors and maximize opportunities for growth.

• Role requires dealing with most problems independently.
• Good understanding of how the team and functional area integrate with others in accomplishing the business objectives.
• Applies analytical thinking and knowledge of data analysis tools and methodologies.
• Requires attention to detail when making judgments and recommendations based on the analysis of factual information.
• Typically deals with variable issues with potentially broader business impact.
• Applies professional judgment when interpreting data and results.
• Breaks down information in a systematic and communicable manner.
• Developed communication and diplomacy skills are required to exchange potentially complex/sensitive information.
• Moderate but direct impact through close contact with the businesses' core activities. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams.

Responsibilities:

• Driving Productivity for RM & specialists.
• Capacity tracking.
• RM & Specialist Activity Tracking.
• Driving Quarterly performance reporting.
• Front line scorecard management.
• Front line deviation management.
• Manage Quarterly and Annual Incentive Payout/Bonus.
• Team Control & MCA management in a timely manner.
• Manage frontline Recognition events.
• Engage stakeholders to achieve Biz key drivers together as a Team.
• Prepare inputs for generating monthly performance report for Cards and Loans Channel.
• Perform checker role for monthly performance output generated.
• Ensure proper documentation for MCA.
• Ensure proper maintenance records.

Qualifications:

• Minimum 3 years of experience working with data and related tools (Excel, Access, or other analytical tools).
• Ability to find meaningful insights from data/information.
• Willingness to work under an environment where meeting timelines is extremely critical.
• Demonstrated ability to manage multiple stakeholders.
• Proficient computer skills with a focus on Microsoft Office applications, and highly proficient with Excel (functions) & PowerPoint.
• Consistently demonstrates clear and concise written and verbal communication as well as demonstrated presentation skills.

Education:

Bachelor’s degree/University degree or equivalent experience.