Senior Solution Sales Executive, CRM Workflows

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

The Senior Solution Sales Executive will be responsible for market success of ServiceNow’s CRM Workflows product suite.

This product is built on ServiceNow’s market-leading Now platform and applies service management and CRM disciplines to improve an organization's service relationships (NPS) with its customers through a 360-degree improvement in customer service processes. We’re proud to say that ServiceNow CRM Solution is a leader in the Gartner Magic Quadrant.

The Senior Solution Sales Executive will drive and generate sales revenue within existing accounts and with new logos. This will be achieved by working closely with the wider ServiceNow sales ecosystem, with the support of a dedicated Solution Consultant, to deliver territory planning, account planning, forecasting, using business development techniques and field-based sales activities to ensure success in generating and closure of revenue opportunities.

This position is a high-profile growth opportunity that demands a highly motivated individual with strong sales, communications, and organizational skills that is eager to learn and become part of a rapidly growing company.

What you’ll get to do in this role:

• Drive end-to-end sales initiatives (from pipeline generation to closing) focused on specific use cases in customer service business process solutions.
• Work closely with sales teams to accelerate opportunities to provide comprehensive product and industry insight to the customers.
• Coach & enable account teams with specialty solution area knowledge to effectively identify solution opportunities & help manage the sales cycle.
• Articulate customer success strategies to the field in order to streamline and standardize CRM solution presentations and value proposition.
• Support the regional ServiceNow partner channels to scale pipeline generation and drive sales motions.
• Become a trusted advisor to our community of customers.
• Communicate competitive intelligence and activity to manager and business unit to ensure we keep ahead of opportunities, obstacles, challenges, and red flags that may hinder ServiceNow from capturing key customer accounts.
• Develop, in coordination with Product Management and Product Marketing, key sales and go-to-market strategies and objectives to establish ServiceNow as a leader in CRM.
• Present our CRM Workflows solution at industry events and seminars.

Qualifications

In order to be successful, candidates will normally have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
• At least 5 years of experience or equivalent of solution and service-based sales experience within a CRM, CSM, Customer Engagement, or CX solution provider or related high technology business environment.
• A deep understanding of Customer Service Management, Customer Experience, or Customer Engagement related business processes, and evolvement of Agentic AI.
• Willingness to go above and beyond to win in the market against stiff competition.
• Ability to communicate complex issues in simple terms via written and oral media.
• Ability to forge strong business relationships and connect with both C-level execs at customers as well as with individuals in ServiceNow internal and external ecosystem.
• Ability to work in a complex matrix organization.
• Pitch-perfect communication and presenting skills, with fluency in English and Swedish being essential.

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.