IoT Support Specialist

At Telenor IoT, we are on a mission to connect the world through cutting-edge IoT (Internet of Things) solutions. As a global leader, we manage more than 25 million connections worldwide, enabling companies like Volvo, Scania, Hitachi, Verisure Securitas Direct, and Husqvarna to stay ahead in a rapidly evolving world. We operate in a high-growth, fast-paced industry, where we are helping industry leaders to transform and connect their business. From smart vehicles and home security to industrial automation and energy management, we connect everything from trucks and alarms to excavators and electricity meters.

Pioneering IoT innovation for over 20 years, we continue to expand globally, currently present in 13 countries and growing. Our team thrives in a truly international, dynamic, and collaborative environment, where creativity, expertise, and teamwork fuel success. What sets us apart? Our people. Our highly skilled, customer-focused teams go the extra mile every day, earning us the highest customer satisfaction ratings in the industry—a standard we continuously strive to exceed.

As a specialized IoT company within the Telenor Group, we rank among the world’s top IoT operators. Our headquarters and tech center in Sweden drive cutting-edge solutions, while our global presence spans the UK, Germany, South Africa, the US, South Korea, Malaysia, China, Japan, Finland, Norway, and Denmark.

Telenor Connexion – IoT Support Specialist

Do you have a technical interest and would like to develop in a global company with knowledgeable and supporting colleagues? Then we might have a role for you!

Telenor Connexion offers you an exciting opportunity to join as an IoT Support Specialist in Karlskrona. The services we deliver are used as building blocks by our customers to build their IoT products, many of these products deliver a business-critical end-product where functionality and stability are important. That’s where you come in!

The role

As an IoT Support Specialist, you will work to monitor the stability of our platforms and services and have close contact with our customers as the first line of contact in support tickets.

Some of your key responsibilities will be:

• Technical customer support 24/7
• Monitoring of our core and international traffic
• Customer contact with technical troubleshooting
• Incident management
• Problem management
• Change management
• Reporting and follow-up of relevant KPIs

You will coordinate work throughout the company and have direct contact with manufacturers and suppliers. The role reports to the Head of Service Operation Center and is located in our office in Karlskrona.

As we serve customers all over the world 24/7/365, you will work daytime, evenings, nights and weekends on a rolling shift schedule.

The Team

The Service Operations team is highly valued by both customers and colleagues. The team currently consists of 12 employees with varying roles, all of whom are fully dedicated to supporting our customers by ensuring a world-class support experience. The team works very well together, and you will be part of an ambitious yet relaxed group of professionals, helping you grow in your role.

Requirements:

• Technical interest
• Experience in customer service
• Fluent in English and Swedish, both spoken and in writing

Meritorious:

• Work experience from a similar role in Telecom, IT and troubleshooting
• Experience of IoT, Internet of Things
• Experience with APIs

We will carry out a background check before employment.

Personal characteristics:

To succeed in this role, you need to be independent, proactive and take initiatives. You also need to be a reliable and responsible person who works well in a team. The job also requires that you are structured and able to prioritize, establish order and maintain focus in stressful situations.

Our offer

Telenor Connexion offers you a chance to be a part of one of the most interesting areas within the tech industry where the work we do has a huge impact on almost all areas in society. We are a fast-growing international company with great possibilities for your career ahead. Telenor Connexion is a flat and people-oriented organization with attractive job benefits where you have the opportunity to influence and build your role and make a real difference in building our brand.

We are a team consisting of a diverse group of talented innovators, including platform developers, service engineers, data scientists and marketers. What unites us all is a dedication to providing our customers solutions and services that have a positive effect on businesses and communities.

You will also have:

• Attractive and competitive bonus scheme
• Nice offices for collaborative work
• Training and development focused company
• Discount on Telenor products
• Attractive Share Plan
• Friendly work environment that recognizes each employee’s potential and values
• Talented and engaged colleagues all around the world

Application and contact: Please apply through our recruiting system Workday. We process all applications as they come in and the position can be filled before the last application day – don’t hesitate to send us your application!

If you have any questions about the role and its tasks, please feel free to contact Tommy Nilander, Head of Service Operations, tommy.nilander@telenorconnexion.com

Location: Karlskrona, Sweden

Deadline: 2025-04-30