Whistleblowing General Manager

Purpose of Job
The job holder is responsible for managing the Whistleblowing function including planning and enablement of irregularities reporting, management of the whistleblowing platform hotline, and following-up and ensuring resolution of reported violations and issues to provide a safe and good working environment.

Job Responsibilities

Strategy and Planning

• Contribute to the development of Audit Planning & Quality Assurance business plan ensuring alignment with ZATCA strategy.
• Develop the operational plan for Whistleblowing in line with Audit Planning & Quality Assurance business plan and Internal Audit strategic plan.
• Implement plans and provide input to enable achievement of Whistleblowing goals that support ZATCA’s overall strategic plans.

Budget Management

• Discuss Whistleblowing budgeting requirements with top management and provide input to the budgeting process.
• Ensure effective utilization of Whistleblowing budget, and report accurately on progress made and challenges encountered.
• Investigate and propose implementing initiatives that result in positive financial impact for Whistleblowing and mitigates financial and operational risks.

Whistleblowing Planning and Enablement

• Establish policies, procedures and channels to report irregularities.
• Develop whistleblowing reporting frameworks to ensure consistent and standardized reporting.
• Ensure that channels are easily accessible and in place to report suspected acts of violations.
• Manage the development of internal agreements including SLAs and NDAs.
• Promote a “speak up” culture and encourage the disclosure of wrongdoing through raising awareness of the importance of whistleblowers.
• Ensure protection of employees and contractors and provide support to secure safe reporting of any discovered irregularity.

Investigation, Whistleblowing Support, and Reporting

• Manage whistleblowing platform hotline by receiving, checking, and logging internal complaints related to internal disputes, employee misconduct or grievance.
• Ensure escalation of all reported violations and issues to relevant functions and manage complex investigations and identifications of necessary measures.
• Ensure prompt resolution of high-risk violations through provision of necessary support to secure a good work environment.
• Submit reports stating analysis and findings and recommended improvements to reduce irregularities and unethical behaviour in the workplace at all times.

People Management

• Participate in the identification and recruitment of key talent.
• Guide, mentor and support direct reports in order to execute duties according to set policies and processes.
• Develop individual performance objectives, provide necessary support, evaluate/appraise team and provide regular feedback on performance.
• Establish a high-performance working environment and promote ZATCA values.

Job Details

Communication and Contacts

Education

Bachelor’s degree in Business Administration, Law, or equivalent is required.

Experience

An optimal of 8 years of relevant experience, with a preferred 3 years of experience in managerial level.

Competencies

• Legislations and Regulations - Advanced
• Professionalism - Proficient
• Communication - Proficient
• Develop and Empower Employees - Proficient
• Internal Audit Techniques - Advanced
• Leading by Example - Proficient
• Policy Making - Advanced
• Strategic Thinking - Developing
• Operational Excellence - Developing
• Investigation - Advanced
• Results Oriented - Proficient
• Customer Focus - Proficient
• Quality Management - Advanced
• Internal Audit Planning - Advanced
• Change Enabler - Proficient