Vendor Operations Associate – Strategic Initiatives, MENA Stores

DESCRIPTION

Interested in working on an innovative and high-impact business that is changing the way customers think about grocery? The MENA Grocery team (UFG) is offering a role to own building new business from ground Zero.

The Vendor Operations team at Amazon is dedicated to guiding and supporting vendors to ensure a seamless experience when interacting with Amazon’s systems. As part of this team, your primary responsibility will be to assist vendors in optimizing their operations on the Amazon platform. You will help them become proficient in using Amazon tools and provide hands-on support for tasks such as purchase order (PO) management, shipment coordination and more.

In this role, you will work closely with vendors to help them procure catalog content, resolve operational issues and improve their performance. Your tasks will also include conducting face-to-face interactions with vendors, manufacturers and customers, identifying and correcting errors and maintaining accurate records of all work performed. Beyond day-to-day operations, you will be expected to drive process improvement initiatives and actively participate in stakeholder meetings.

You will play a critical role in improving operational performance metrics, managing inventory levels, and enhancing vendor performance. This will require collaboration with various internal teams, including in-stock managers, vendor managers, program managers and fulfillment partners. The ideal candidate will have strong analytical and execution skills to handle daily operations and continuously drive process improvements and automation.

An ideal candidate should have:

• Passion for business development and operational excellence.
• Strong interpersonal skills, with a focus on building collaborative relationships.
• Detail-oriented with excellent accuracy in data handling and reporting.
• Problem-solving mindset, with the ability to identify and implement process improvements.
• Willingness to take the initiative, handle additional responsibilities, and travel as needed.
• Ability to remain calm under pressure and communicate clearly with internal and external stakeholders.

As part of our commitment to complying with national labor laws and applicable legislations in the Kingdom of Saudi Arabia, this position is open to candidates who fulfill the specific nationality criteria stipulated by local regulations.

Key job responsibilities:

• Assist vendors in becoming proficient with Amazon tools and provide ongoing operational support (e.g., PO management, shipment tracking).
• Provide training on catalog content population and procurement processes.
• Interact directly with vendors and other stakeholders to resolve issues and improve performance.
• Drive process improvement initiatives and participate in stakeholder meetings.
• Collaborate with internal teams, including supply chain, fulfillment, and planning, to enhance vendor performance and operational metrics.
• Take ownership of operational challenges, analyze data, and implement corrective actions.
• Source store level pricing, promotions from vendors and execute the same using internal tools.
• The role might require work over weekend but not exceeding 5 days work week.

BASIC QUALIFICATIONS

• Bachelor’s degree in any discipline.
• Strong written and verbal communication skills.
• Proficiency in Microsoft Office Suite, particularly Excel.
• Ability to multitask effectively in a fast-paced environment and meet Amazon’s high operational standards.
• Experience with procurement processes such as placing POs, managing lead times, and vendor coordination is desirable.

PREFERRED QUALIFICATIONS

• Basic knowledge of SQL queries is an advantage.
• Experience working with large data sets and making data-driven decisions.
• Knowledge of Arabic language is preferred.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.