Vendor Managed Inventory Analyst

Joining Nestlé means you are joining the largest food and Beverage Company in the world. At our very core, we are a human environment – passionate people driven by the purpose of enhancing the quality of life and contributing to a healthier future.

Position Summary

Serves as the primary point of contact and advocate for VMI/CMI customers to ensure accuracy, timeliness of execution and agreed levels of customer service and satisfaction. Responsible to efficiently manage the customer end to end replenishment process, leveraging systems and processes to consistently deliver solutions to fulfil customer demand proactively.

Key Responsibilities

1. Drives customer satisfaction by consistently delivering high quality service and meeting service fulfillment measures as seen by customer’s lens.
2. Proactive data analytics on Customer behavior trend and out of stock risks. Effective utilization of advanced planning, forecasting and replenishment techniques to drive sales and inventory levels at customer DCs taking in account inputs from Demand & Supply Planning, Sales, Customer and Service Strategy.
3. Generate optimized replenishment orders in Nestlé or customer VMI/CMI system while balancing inventory and service goals using information such as sales history, forecast and customer/Nestlé stock availability.
4. Collaborate with DSP & COC to manage out of stock risks and generate effective mitigation actions required (i.e. defining stock allocation rules for limited stock).
5. Effectively manage replenishment end to end process leveraging data integrity reports such as sales history, forecast and stock holding within the customer Distribution Centre/Store and Nestlé locations.
6. Analyze trends and bring relevant inputs into MBPC cycle. Highlight opportunities for improvement by driving internal and external measurement of replenishment elements from stock holding locations (Nestlé to Customer and Customer Distribution Centre to Store).
7. Demonstrates effective management of the VMI/CMI technical solution, including data maintenance and alignment with Nestlé and Customer systems. Develop and maintain inputs to inventory management system, including network changes, lead-times, delivery expectations and new product introductions.
8. Effectively optimizes distribution costs by collaborating with cross-functional business partners such as Physical Logistics, Demand and Supply Planning (DSP), Transportation and Supply Chain Analytics.
9. Executes strategies from Operational Demand & Supply Review (OpsDSR) to ensure stock allocation based on business and customer prioritization. Embed the Customer Centricity aspect to operational meetings to support collaboration and alignment of actions to solve out of stock situations. Ensure cross functional teams have visibility on data analytics to anticipate issues, agree on mitigation actions, minimize waste and drive continuous improvements to reduce availability failures.
10. Professionally engage with customers to resolve issues and concerns related to stock replenishment process and serve as the primary point of contact and advocate for VMI/CMI customers.
11. Ensure right and on time information is available for Customer to manage stock related activities.
12. Performance management: Drive WOR and MORs with internal and external stakeholders providing visibility on key metrics: DSC, Freshness, DSA and optimization - driving alignment on the key decisions.

What Will Make You Successful

1. 2–4 years of operational experience in order fulfillment or a similar trade/market environment.
2. Experience working in collaborative customer environments.
3. Exposure to other Supply Chain functions (e.g. Logistics, Sales Support).
4. Strong understanding of Demand Generation, Supply Chain, and Pricing/Finance processes.
5. Knowledge of Logistics operations (e.g. material handling, transport optimization).
6. Familiarity with end-to-end Supply Chain and O2C processes.
7. Understanding of customer service best practices.
8. *Preferred: Team leadership or people management experience.