Transition Lead

Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

IFS – Internal Firm Services – Other

Management Level

Senior Manager

Job Description & Summary

PwC Overview:
At PwC, we measure success by our ability to create the value that our clients and our people are looking for. Our reputation lies in building lasting relationships with our clients and a focus on delivering value in all we do. We’re a network of firms in 152 countries with more than 328,000 people who are committed to delivering world-class capabilities and quality in assurance, tax and advisory services.

PwC Middle East Overview:
Established in the region for over 40 years, PwC Middle East employs over 10,000 people across 12 countries: Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, Qatar, Saudi Arabia, Palestine and the United Arab Emirates. Our tailored solutions help our clients meet the challenges and opportunities of doing business in the Middle East market, and beyond.

Job Summary:
The Transition Lead will oversee the successful transition of services, ensuring a seamless handover of operations across Finance & Accounting, HR Services, and Contracts & Procurement. This role requires a professional with 12+ years of experience in shared services, BPO, managed services, corporate services, managing transitions, including planning, project monitoring, risk management, and change management to align stakeholders and ensure smooth execution.

Roles and Responsibilities:

Transition Planning & Execution:

1. Finalize a detailed, wave-wise Transition Plan covering all processes.
2. Oversee project progress, managing the Risk Register and RAID Log, and ensuring timely completion of tasks.
3. Track access requirements through the System Application Log.

Training & Knowledge Transfer:

1. Develop and implement a Training & KT Plan, ensuring day-wise training with SMEs and delivery teams.
2. Monitor process documentation via the DTP Plan and implement a Certification Plan to assess readiness.

Process Documentation & Approval:

1. Document processes during Knowledge Capture and finalize Desktop Procedures with MoCA SMEs.

Change Management:

1. Conduct Stakeholder Analysis to understand pain points and develop action plans for improvement.
2. Design and implement a Communication Plan to keep all stakeholders informed.

Communication & Monitoring:

1. Roll out communication assets as per plan, track changes, and address gaps or issues.

Preferred skills & Competencies:

1. Managing complex transitions, ideally in outsourcing or managed services.
2. Strong project management, risk management, and change management skills.
3. Excellent communication and stakeholder management abilities.
4. Experience in developing training and documentation strategies.
5. Previous experience in Finance & Accounting, HR Services, or Contracts & Procurement transitions.
6. Familiarity with large-scale transformation projects and managing multiple stakeholders.
7. Strategic mindset.
8. Ability to influence.
9. Communicate with impact.
10. Results driven.
11. Operational excellence.

Minimum years experience required:

• 12+ years of professional work experience.

Travel Requirements:
Up to 40%.

Available for Work Visa Sponsorship?
Yes.

Government Clearance Required?
Yes.

Job Posting End Date:

Tagged as: Internal Firm Services