Transit Operations Manager

To manage all related mobility operations requirements in city/county scale and establish the mobility operations standards, requirements, service level, and integrate it with other planning and operations functions toward impaneling a world class mobility in AlUla.

Responsibilities

• Provide required operation strategy, operating model, initiative strategy for mobility in AlUla.
• Manage, set and maintain operational standards for city/county mobility.
• Provide guidance on the mobility cases where applicable and ensure proper operation strategy in place.
• Provide requirements and inputs for planning and design to ensure operability and integration with existing transport and roads network.
• Work closely, align and integrate with other operation functions such as roads, public works, and traffic.
• Establish required standards to ensure full operation of the transit operations.
• Contribute to produce required service operating procedures, service level, standards, and guidelines.
• Monitor related initiatives implementation toward mobility integration and objective realization. Measure and report on the team performance and service delivery to ensure all targets are met. Set required KPIs and ensure operational delivery against defined KPIs.
• Manage, develop and plan required resources to support mobility management and operations. Manage and mentor team members to increase quality of customer service and implement best practices across all levels.

Managerial Responsibilities

• Provide input to the sector's strategy from the Department's or Section's perspective in line with RCU overall vision and mission.
• Develop the Department's or Section's objectives, KPIs, annual operational plans and ensure plan execution is meeting the targets.
• Contribute to the preparation of the Department's or Section's annual budget and monitor the financial performance of the Department or Section.
• Implement and execute the Department's or Section's policies and procedures. Oversee the overall performance of the section and ensure KPIs are well developed, cascaded, communicated and monitored.
• Ensure effective staffing, professional development and deployment of staff of the Department or Section in consultation with the Sector Executive or (Executive) Director.

Qualifications

• Bachelor's Degree in Business Administration or any relevant field. (Master's Degree preferred)
• 6 years of relevant experience with 2 years in a managerial role.
• Written and Oral proficiency of Arabic & English languages.
• Time management and organization skills.
• Familiarity with standards, regulations, best practices, and performance standards.
• Maintains a high standard of professionalism, presentation, personal integrity, and customer support.