Temporary Concierge Officer (6-month contract)

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Temporary Concierge Officer (6-month contract)

Apply now Job no: 495239
Work type: Temporary
Location: Eastern
Categories: Customer Services

The Job

• Provide quality services and enhance relationships with members by handling telephone enquiries, referring emergencies to appropriate staff, drafting notices/replies to tenants promptly, taking meeting minutes, and organising activities, festive functions, interest classes, and facilities booking.
• Provide customer services to members and arrange for concierge services.
• Assist in logistics by providing counter servicing, filing, typing, maintaining and updating the filing system, and preparing correspondence and reports.
• Handle tenants and passers-by’s enquiries by explaining relevant policies and procedures, referring to factual information.
• Manage members’ complaints or requests.
• Handle fees, petty cash, repair charges, and miscellaneous charges accurately.
• Prepare correspondence and reports in correct and standard documents or new formats as prescribed by the superior.
• Coordinate and liaise with various parties to complete activities smoothly.
• Shift duty is required.

The Person

• Diploma/Degree Holder with at least 1 year of customer service experience OR F.5 or 5 subjects obtained Level 2 or above in HKDSEE with extensive customer service experience preferred.
• Attentive to details, systematic, and willing to follow through tasks independently.
• Service-oriented with effective typing, communication, and interpersonal skills.
• Mature, service-oriented, good telephone manner, and a team player.
• Hands-on experience in using MS Word, Excel, and Chinese Word processing.