Telephone Operator

We are seeking a professional and friendly Telephone Operator to join our team in Jeddah, Saudi Arabia. As a Telephone Operator, you will be the first point of contact for our guests and play a crucial role in providing exceptional customer service. This position requires excellent communication skills, attention to detail, and the ability to multitask efficiently in a fast-paced environment.

Responsibilities

• Answer incoming calls promptly and professionally, providing accurate information about services, amenities, and local attractions
• Handle guest inquiries, requests, and complaints with a courteous and helpful attitude
• Coordinate wake-up calls, messages, and other personalized guest services
• Assist guests in making reservations for dining, activities, or other services
• Process and confirm room reservations, ensuring proper documentation
• Relay messages and connect calls between guests and internal departments
• Maintain accurate logs of calls, requests, and complaints
• Monitor and update the internal communication system
• Assist in emergencies by providing clear communication to both guests and staff
• Uphold high standards of customer service in all interactions
• Actively seek feedback from guests to improve telephone services

Qualifications

• High school diploma or equivalent
• Prior experience in a similar role or customer service preferred
• Excellent verbal communication skills in English; additional languages are a plus
• Proficiency in using telephone systems and booking software
• Strong multitasking abilities and attention to detail
• Friendly, professional, and patient demeanor
• Commitment to exceptional guest service
• Basic computer skills, including proficiency in Microsoft Office Suite
• Ability to work in shifts, including evenings and weekends
• Knowledge of Jeddah, Saudi Arabia, and local attractions
• Adaptability to work in a fast-paced environment
• Strong problem-solving skills and ability to handle challenging situations calmly