Telehealth Business Manager

Key Responsibilities

1. Lead the setup and implementation of telehealth operations, ensuring alignment with the clinic's existing services and goals.
2. Develop operational workflows and protocols for telehealth services.
3. Collaborate with internal teams and technology team to ensure the telehealth platform is effectively integrated.
4. Create and execute strategies to attract and retain telehealth patients.
5. Identify opportunities to expand the telehealth offering, including partnerships with insurance companies, corporates, and other stakeholders.
6. Work with the marketing team to develop targeted campaigns to promote telehealth services.
7. Recruit, onboard, and manage freelance practitioners (e.g., psychologists, psychiatrists, and counselors) for the telehealth platform.
8. Ensure practitioners are adequately trained and equipped to use the telehealth platform.
9. Monitor practitioner performance and satisfaction, fostering a collaborative environment.
10. Oversee the daily operations of the telehealth practice, ensuring high-quality and efficient service delivery.
11. Coordinate with the physical clinic team to streamline workflows between telehealth and in-person services.
12. Maintain compliance with regulatory requirements and industry standards.
13. Act as the primary point of contact for technology providers, regulators, and other partners.
14. Engage with the physical clinic's leadership and staff to align telehealth services with broader organizational goals.
15. Work with marketing team and external agencies to drive patient engagement and service adoption.
16. Monitor and analyze performance metrics, including revenue, patient satisfaction, and practitioner utilization.
17. Provide regular reports and insights to leadership on the progress and performance of the telehealth practice.

Key Performance Indicators (KPIs)

1. Monthly Revenue Growth
2. New Patient Acquisition
3. Service Utilization Rate
4. Practitioner Retention Rate
5. Practitioner Utilization Rate
6. Patient Satisfaction Score (CSAT)
7. Patient Retention Rate
8. Average Consultation Wait Time
9. Regulatory Compliance
10. Campaigns ROI
11. Conversion Rate

Qualifications

1. Bachelor's degree in e-Commerce, Business Administration, Healthcare Management, Software Engineering, Management Information Systems or any related field.
2. Master's degree (MBA or MHA) is preferred.
3. 5+ years of experience in telehealth or e-commerce.
4. Proven experience in setting up or managing telehealth services is highly desirable.
5. Familiarity with integrating technology platforms in healthcare settings.

Skills

1. Strong leadership and project management skills.
2. Excellent interpersonal and communication abilities.
3. Strategic thinking with a focus on execution and results.
4. Knowledge of healthcare regulations and telehealth compliance.
5. Ability to collaborate with diverse stakeholders effectively.

Company Industry

• IT - Software Services

Department / Functional Area

• Business Development

Keywords

• Telehealth Business Manager