Technology Support Analyst (Junior)

As a Technology Support I team member in [Insert LOB and/or Sub LOB], you will ensure the operational stability, availability, and performance of our production application flows. Be part of the team responsible for troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems, ensuring a seamless user experience.

Job Responsibilities

• Troubleshoot production application flows to ensure end-to-end application or infrastructure service delivery to support business operations.
• Assist in the improvement of operational stability and availability through participation in problem management.
• Assist in monitoring production environments for anomalies and address issues using standard observability tools.
• Identify and document basic issues and potential solutions for business and technology stakeholders.
• Support the management of incidents, problems, and changes in technology applications or infrastructure, and escalate in compliance with firm policy and processes.

Required Qualifications, Capabilities, and Skills

• 1+ years of experience or equivalent expertise in troubleshooting, resolving, and maintaining information technology services.
• Familiarity with applications or infrastructure in a large-scale technology environment on-premises or in the public cloud.

Preferred Qualifications, Capabilities, and Skills

• Exposure to one or more general-purpose programming languages or automation scripting.
• Exposure to Information Technology Infrastructure Library (ITIL) framework.