Technical Support Specialist IT Tech Support Jobs in Riyadh (Apr 2025) - Bayt.com

Technical Support Specialist IT Tech Support Jobs in Riyadh

About the Job: We are seeking a proactive and detail-oriented IT L1 Support & IT Management Specialist to join our IT team. This role involves troubleshooting and resolving hardware, software, and network issues, as well as installing, configuring, and maintaining IT systems and applications.

Position Overview: We are seeking a skilled and customer-focused Technical Support Engineer to join our team. In this role, you will manage vendor and colocation provider communications for equipment and personnel access, oversee vendor compliance, and monitor key metrics like response times, error rates, and reliability to meet SLA/SLO targets.

What You’ll Do:

1. Troubleshoot & resolve hardware/software/network issues.
2. Install, configure & maintain IT systems and applications.
3. Document all technical procedures and updates.
4. Monitor key metrics to identify and resolve bottlenecks.