Technical Support Engineer / Customer Success Engineer (L2)

Vietnam Technical Support OPSWAT, a global leader in IT, OT, and ICS critical infrastructure cybersecurity, delivers an end-to-end platform that gives public and private sector organizations and enterprises the critical advantage needed to protect their complex networks, secure their devices, and ensure compliance. Over the last 20 years, our commitment to innovative technology has earned the trust of more than 1,700 organizations, governments, and institutions globally, solidifying our role in protecting the world’s critical infrastructure and securing our way of life.

OPSWAT is now searching for (Middle–Senior level) Technical Customer Support Engineer (L2)/ System Engineer/ DevOps Engineer with Customer-facing experience to join our Customer Support team. You will manage customer issues to ensure that they are resolved quickly and satisfactorily. You will also be involved in mentoring and leading others on the support team, improving customer support processes, maintaining strong customer satisfaction, and influencing the product roadmap. As a member of a small and dynamic company, you will also get involved in other activities such as technical assistance to the Sales team, helping customers integrate OPSWAT products, testing and assessing new products and product releases, and other special projects. We are looking for an energetic and motivated person who likes interacting with customers, tinkering with software, learning about new technologies, and “doing what it takes” to contribute to OPSWAT’s quick growth.

Minimum Requirements

1. Bachelor’s degree in computer science (CS), a technical discipline, or equivalent experience.
2. Strong knowledge of Windows and Windows server.
3. Basic knowledge of Linux, with an interest to expand that knowledge.
4. A good foundation of basic Networking concepts.
5. At least 3 years of relevant working experience.
6. Familiarity with scripting languages, including Bash, PowerShell, and Python.
7. Experience in database configuration and management, including MySQL and MongoDB.
8. Familiarity with DevOps tools such as Docker and Kubernetes (GCP GKE).
9. Strong spoken and written English language skills.
10. Presentation skills (ability to describe things and convey ideas to others easily).
11. A proven customer-oriented attitude, including the ability to work with difficult and/or frustrated customers.
12. A passion for solving problems and making customers happy.
13. Ability to think logically, analyze logs, and troubleshoot computer software and IT-related issues.
14. Strong organizational skills.
15. Experience in providing customer support of technical software products is a plus.
16. Testing experience is a plus.
17. Experience working with offshore teams.
18. Familiarity with computer programming.
19. Technical familiarity with Mac OS.
20. Cybersecurity domain experience, including file security, device security, network security, etc.
21. Network integration skillsets (e.g., Cisco, Dell-EMC, Juniper, Aruba, Ruckus, Meraki, Aerohive, Extreme, etc).
22. Hands-on understanding of major DevOps tools: Docker, Kubernetes (GCP GKE), CI/CD tools, Terraform, Ansible, Monitoring & Logging Tools (Zipkin, Sentry, Prometheus, ELK stack).
23. Experience in Cloud Based Services (e.g., AWS, GCP).
24. Experience working on Linux-based infrastructure.
25. Hands-on expertise with major DevOps tools such as Docker and Kubernetes (GCP GKE).

OPSWAT is an equal opportunity employer. We celebrate diversity and are committed to providing an environment where equal employment opportunities are extended to all employees and applicants, free of discrimination and harassment of any type. All employment decisions are based on individual qualifications, job requirements, and business needs without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other category protected by federal, state, or local laws.

Recruiting Agencies: we do not accept unsolicited resumes from third party agencies for any of our open positions. To submit resumes for our jobs, there must be a recruiting contract approved by our legal team and endorsed by both parties. We are currently not accepting additional 3rd party agencies at this time.