Technical support and network engineer

Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware.

Handle business-critical IT tasks and system improvements.

Enable faster and smarter business processes and employee productivity.

Research and evaluate emerging technologies, hardware, and software.

Serve as the subject-matter expert supporting Mac OS X, Windows, and widely used software and applications, such as Microsoft, Adobe, and Google Workspace.

Responsibilities

1. Install, configure, and support workstation software, hardware, printers, and phones.
2. Analyze staff needs, identify vulnerabilities, and boost efficiency and accuracy.
3. Execute systems and network design, documentation, implementation, testing, and administration, and ensure components meet business needs and work together seamlessly.
4. Implement applications and software upgrades and troubleshoot any performance issues.
5. Train employees in using software and hardware, and provide technical support when needed.

Required Skills and Qualifications

1. Two years of experience in IT.
2. Deep knowledge of operating systems, current equipment and technologies, enterprise backup and recovery procedures, and system performance monitoring tools.
3. Excellent interpersonal skills.
4. Ability to maintain confidentiality of company information.

Preferred Skills and Qualifications