Technical Quality Manager, KSA Nationals

Technical Quality Manager, KSA Nationals

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

A Technical Quality Manager is responsible for defining and orchestrating the portfolio of services to SAP Premium Engagement Customers. As trusted advisor on-site with the customer, you play a crucial role in supporting the setup and execution of the customer digital transformation roadmap with SAP services. Based upon your SAP track record, you have both the functional and/or technical experience and coordination skills to orchestrate SAP global teams and specialists to create tangible business outcomes for our customers.

The senior Technical Quality Manager effectively combines the roles of a portfolio manager (identifying and prioritizing Premium Engagement Services with customers) and service delivery manager (ensuring Premium Engagement Services are delivered as contracted). You are accountable for the day-to-day execution of the SAP MaxAttention portfolio & service plan, methods and tools, and best practices across all systems & landscape environments and platforms.

The TQM demonstrates a premium level of enthusiasm for technology-enabled business advancements, clearly articulating to the customer current technology trends including public and private cloud, on-prem and hybrid technologies and trends; disruptive technologies, the industry of automation, machine learning, visualization, PAAS, SAAS, IAAS, IOT, Industry 4.0, cyber security, big data, artificial intelligence, blockchain, and more.

SAP MaxAttention is a premium and strategic engagement with SAP s largest customers. As such, the TQM:

• Ensures the engagement meets the highest level of standards and excellence
• Develops and maintains a strong customer relationship and works to be recognized as a Trusted Advisor providing unbiased guidance
• Collaborates with any System Integrator or Partner of the customer.
• Captures and reports how the engagement is driving business value to the customer, accelerating Time To Value, optimizing operations, reducing total cost of operations (TCO), and safeguarding the transformation

It is the TQM s responsibility to:

• Execute on the customer s digital transformation roadmap
• Orchestrate prototyping of business scenarios, and drive realization for positive outcomes
• Establish powerful long-term relationships based on the LACE (Land, Adopt, Consume, Expand) operation model
• Be a Trusted Advisor and "Talk Business" and Value & Outcomes
• Support the technical integration of the entire solution and product set, end to end across all landscapes and platforms
• Provide a platform for ideation on business scenarios
• Drive adoption of model company and industry reference architecture
• Foster a culture of empathy, ideation and innovation
• Ensure empowerment of the customer team
• Recommend adjustments to the SAP MaxAttention Service Plan as needed
• Facilitate and provide recommendations for technical or business process improvements
• Remove complexity for the business and for end users wherever possible
• Identify top issues, define the associated action plan & drive the resolution process
• Coordinate involvement of all SAP resources onsite and in the back office
• Deliver the right expertise to the customer at the right time
• Ensure the customer receives immediate help in crisis situations

Requirements:

• Bachelor or Masters Degree: Science, Tech, Engineering, Math and / or equivalent experience in the field of technology.
• Equivalent experience in the field of technology is defined as 2-6 years of hands-on experience in current cloud, platform, and application technology, and/or current software, solution, or app programming or development. Preferred SAP HANA, SAP S/4 HANA, SAP Cloud Platform experience.
• 5+ years of experience in a client facing lead consultant capacity delivering full-lifecycle implementations and support for SAP technologies, ideally involving S/4 HANA.
• Ability to drive digital transformation discussions with client executives.
• Ability to lead de-escalation situations at client.
• Strong understanding of architecture, functionality, and business processes related to SAP technologies.
• Exceptional written and spoken communication skills, strong business acumen and presentation skills, ability to think freely and innovatively, respect, diplomacy, and professionalism, and is highly customer service oriented with strong customer management skills.
• Proven problem solving skills and strong work ethic are required.
• Solid experience in leading virtual teams

We build breakthroughs together

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. SAP is proud to be an equal opportunity workplace and is an affirmative action employer.