Technical Product Manager - Support Solution

About Lucidya:

Lucidya is a leader in customer experience management (CXM), helping brands elevate their customer experience with AI-driven insights and omnichannel support solutions. Our mission is to empower businesses to deliver exceptional customer experiences through our platform. Join us to shape the future of CXM and revolutionize how brands interact with their customers and enhance their experience!

What You'll Do:

1. Manage the Roadmap: Lead the OmniServe product from ideation to feature development
2. Customer Empathy: Understand customer needs and translate them into impactful features
3. Team Management: Collaborate with developers (back-end, front-end, QA) and cross-functional teams
4. Stakeholder Engagement: Communicate effectively across sales, marketing, and external partners
5. Product Requirements: Write clear, actionable product requirements and conduct daily stand-ups
6. Market Research: Align product development with market trends and customer feedback

Requirements:

1. Experience: +5 years in product management
2. Skills: Strong communication, stakeholder management, and analytical skills
3. Technical Knowledge: Basic understanding of coding, databases, and APIs
4. Methodologies: Familiarity with Scrum and Agile
5. Language: Fluent in English

Nice-to-Haves:

1. Experience in the customer support sector
2. Advanced technical knowledge
3. Female candidates are encouraged

Benefits:

1. Potential to lead a team
2. Contribute to high-value projects
3. Grow within a rapidly expanding company