Team Leader - Guest Services

Team Leader - Guest Services

Job Description

We are currently seeking passionate and dynamic guest-focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
As a Team Leader - Guest Services, you are responsible for providing professional and customer-focused service to our guests, ensuring their stay will become a memorable experience whereby your role will include key responsibilities such as:

1. Extend personal service and attention to all guests, with particular emphasis on Club Rotana and VIP Guests.
2. Prepare and coordinate the distribution of guest amenities, welcome letters, and fruit setups for VIPs and long-stay guests.
3. Maintain an up-to-date knowledge of the hotel and local services, supply information and respond to guest queries, and promote inter-hotel sales and in-house facilities.
4. Maintain and update guest history profiles through the Opera guest profile system.
5. Review and prepare next day’s arrival reports for VIPs and those accorded special status, ensuring that these are highlighted to the management and necessary related functions are activated.
6. Block rooms ensuring allocation according to guest expectations, utilizing guest history and communicating with all related departments to create awareness of any special requirements.
7. Give courtesy calls and complete the daily call log as per established guidelines.

Skills

Education, Qualifications & Experiences
You should ideally have a degree in the hospitality field with previous experience in the Front Office Department within a hotel. You must also have fluency in both written and spoken English and an immaculate personal presentation along with the ability to solve problems effectively. Computer literacy and knowledge of Opera will be highly regarded.

Knowledge & Competencies

The ideal candidate will be well-versed in Guest Relations and Executive Club operations with excellent presentation and communication skills as well as a high aptitude for customer care. You are an extremely proactive and ‘switched on’ person with an outgoing, charismatic, and approachable character. You should work well under pressure in a fast-paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing the following additional competencies:

1. Understanding Hotel Operations
2. Effective Communication
3. Planning for Business
4. Supervising People
5. Understanding Differences
6. Supervising Operations
7. Teamwork
8. Adaptability
9. Customer Focus
10. Drive for Results

Job Location: Riyadh, Saudi Arabia

Centro is a modern, stylish, and affordable lifestyle business hotel. Centro Olaya, the latest Centro property in Riyadh under the ‘Centro by Rotana’ brand, is centrally located in the heart of the Saudi capital, close to the city’s major business centres, leisure attractions, and transportation services. Strategically situated between King Fahd Road and Olaya Street and a few steps away from Tahliya street – renowned as the city’s premier shopping district – major retail centres including Faisaliah Centre and Centria Mall are located a short walk away, while the city’s Exhibition Centre is 15 minutes away by car. Featuring a modern, cutting-edge design, quality guest amenities, and unrivalled service standards, Centro is an inspired brand that sets a new benchmark for business and leisure travellers seeking style, sophistication, and value for money. Centro is a lifestyle hotel brand that is young and fresh in its approach, original in its presentation, and dynamic in its offerings.