Systems Administrator

Job Purpose:

Systems Administrator assists in the daily management and maintenance of the organization’s IT infrastructure. This role supports the Senior Systems Administrator in administering servers, Active Directory components, security and other administration activities. The Systems Administrator is responsible for assisting in system monitoring, troubleshooting basic issues, user support, maintaining documentation, and ensuring the efficient and secure operation of IT systems.

Main duties :

• Active Directory Support: Assist with basic Active Directory tasks. Help with user management, including group policies and organizational unit configurations.
• Server Monitoring & Maintenance: Perform daily monitoring of servers and systems, ensuring uptime and performance. Assist with system updates and routine maintenance.
• Office 365 Support: Assist with license allocation and revocation tasks within the Office 365 Admin Center. Provide support for basic Office 365 service issues, including user access and mailbox management.
• User Support: Provide technical assistance for end-users in areas like email management, file access, and coordinate with IT Support to solve system issues.
• Endpoint Device Management: Assist with the management of endpoint security, including software updates, device control, and data loss prevention measures.
• Assisting in System Security: Support the maintenance of security policies and systems, including monitoring and reporting potential security threats.
• Escalation Support: Escalate complex issues to senior systems administrators for advanced troubleshooting and resolution.
• Backup Support: Assist with monitoring backup processes to ensure data integrity. Help in conducting regular backup tests and maintaining the backup schedule.
• Security Monitoring: Help in the management of endpoint security software like Checkpoint EDR.
• Perform daily checks for potential threats and assist in monitoring security events.

Education and Experience:

• Bachelor’s degree in IT or equivalent
• MCSA Certification is preferred
• A minimum of One year experience in systems administration
• Knowledge of managing server environments, including Windows Server and virtualization technologies
• Knowledge of systems management tools and technologies relevant to the organization's infrastructure, such as cloud services (Azure), systems security solutions (endpoint protection, data encryption).

Knowledge and Competencies :

• Interpersonal and presentation skills.
• Ability to effectively communicate, both verbally and in writing, and establish and maintain effective working relationships with employees and departments.
• Knowledge, skills and experience in Microsoft products, EDR
• Ability to demonstrate practical troubleshooting and problem analysis techniques.