System Administrator

Core Responsibilities:

• System Maintenance: Install, configure, and maintain retail-specific IT systems, including point-of-sale (POS) systems, inventory management systems, and e-commerce platforms.
• System Administration: Manage and maintain internal servers, storage solutions, and operating systems, ensuring high availability and security across all retail locations.
• Security Management: Implement and monitor security measures to safeguard systems, including data encryption, firewalls, antivirus software, and other security protocols to protect customer and business data.
• Technical Support: Provide technical support for retail staff at all levels, troubleshooting issues related to hardware, software, and system access for both in-store systems and e-commerce platforms.
• Disaster Recovery: Develop and maintain disaster recovery plans to ensure the business can recover from system outages and data loss in a timely manner.
• System Upgrades & Patches: Regularly update systems, software, and hardware to maintain optimal performance and ensure compliance with security standards and regulations.
• Performance Monitoring: Regularly monitor system performance and provide proactive solutions to improve speed, uptime, and efficiency across all retail channels.
• Collaboration & Reporting: Work closely with other departments to ensure technology supports the broader business goals. Provide regular reports on system status and performance to management.

Essential Qualifications and Skills:

• Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
• At least 5 years of experience in system administration, ideally within the retail sector or similar environments.

Technical Skills:

• Expertise in managing POS systems and retail-specific technologies.
• Strong knowledge of operating systems such as Windows, Linux, and macOS.
• Familiarity with cloud technologies (AWS, Microsoft Azure) and virtualization platforms.
• Strong understanding of IT security best practices, including data protection regulations (such as GDPR).
• Ability to diagnose and resolve technical issues quickly and efficiently with minimal downtime for retail operations.
• Excellent written and verbal communication skills, with the ability to provide clear instructions to non-technical staff and management.
• A proactive approach to ensuring that retail technology systems are running smoothly to ensure seamless customer experiences.

Preferred Qualifications:

• CompTIA Linux+, CompTIA Security+, Microsoft Certified Solutions Expert (MCSE), Microsoft Certified: Azure Administrator Associate, Red Hat Certified System Administrator (RHCSA), VMware Certified Professional (VCP)