STORE MANAGER, Saudi National Required. Jeddah, KSA

Since 1884, our creations inspired by Rome Heritage reflect extraordinary colored gemstones combinations, as well innovation and magnificence.

In order to complete our team driven by excellence and the commitment, of creating a working environment achieving full customer satisfaction, Bulgari Middle East is looking for its next generation of retail professionals to join our magnificent maison:

STORE MANAGER - JEDDAH

[FOR SAUDI ARABIAN NATIONALS ONLY]

MISSION

• Actively participate in the development of the organization and the business in the region by building relationships of trust with all stakeholders externally and internally (in Dubai HQ and with other boutiques).
• Your understanding of our brand positioning and your business acumen will drive the teams to deliver sales and provide our guests with unique and memorable experiences.
• Close proximity to the teams and the clients, you will lead by example and accompany the development of team members to ensure structure and strong accountability.
• Embracing the culture of entrepreneurship and innovation, you can adapt with agility in a fast-moving and ever-changing environment and proactively propose and implement new ways of working in line with the company’s vision and guidelines.

MAIN ACCOUNTABILITIES

Business Management:

• Manage the entire boutique team, client, and business operations in order to achieve sales objectives and store and service KPIs.
• Ensure to spend the majority of the time on the shop floor with the sales team and clients.
• Concur to the definition of action plans related to the mystery shopping and Voice of the Client results and ensure their implementation.
• Have a finger on the pulse with competitor analysis and ahead of the retail landscape with key initiatives and movements happening within the local luxury market.

Team Management:

• Adopt a coaching posture and use this skill consistently with the sales team on how to deliver a unique and memorable shopping experience.
• Observe the sales floor and provide structured feedback based on ongoing client experience situations.
• Structure routine moments for coaching and feedback (both on the spot and in monthly one-to-one meetings).
• Ability to create and hold inspiring and impactful daily briefs that are motivational and empowering.
• Partner with the Sales Training department in defining key areas of educational, behavioral, and skills-based developmental needs.
• Ensure the participation of the store team in training sessions to develop and strengthen their knowledge on different topics.
• Adapt and implement localized onboarding plans for new joiners where applicable.

Client Management:

• Be proactive in recruiting new customers, promoting, and creating events to generate new business opportunities.
• Actively participate and involve sales teams in social events.
• Support in cultivating a culture of long-term relationship building.
• Constantly nurture relationships with clients, in-store and outside the store, implementing client database activities as per marketing guidelines.
• Partner with the regional CRM teams to review, implement, and follow up on dedicated action plans for client retention and growth.
• Address client concerns/disputes/complaints ensuring that client satisfaction is restored.

TECHNICAL SKILLS

• Knowledge of store procedures and processes.
• Knowledge of digital processes.
• Knowledge of the luxury business.
• Knowledge of competition.

SOFT SKILLS

• Business acumen.
• Proactivity & Engagement.
• Client satisfaction.
• Being a coach.
• Delivering excellence.
• Managerial effectiveness.
• Integrity and trust.
• Curiosity and change drive.

Master of the House:

• Be responsible for the good maintenance and safe environment of the store, ensuring respect for product assortment and visual merchandising.
• Be responsible for the store stock, ensuring efficient and effective management according to KPIs.
• Guarantee the correct application of company norms and procedures.
• Sponsor the development of a frictionless client experience through different touchpoints.
• Sponsor full store engagement on new omnichannel initiatives.

Market Knowledge:

• Guarantee profound knowledge on brand locations, events, and marketing activities related to their environment.