Store Manager

Asia's largest omnichannel retailer and manufacturer of premium quality and contemporary eyewear. With a unique click and mortar business, Lenskart is revolutionizing the eyewear industry by offering disruptive services like automated lens fitting, 3D Try-On, AI-powered facial mapping, and frame recommendation features through the application’s seamless shopping experience. The company has integrated its technology into all aspects of its operations to enhance customers’ browsing, shopping, purchasing experience, and customer assistance. Lenskart serves over 7 million customers with a presence in 175 Indian cities and Singapore across a network of 750+ omnichannel stores and has now entered the Middle East and USA markets.

The Role

Operational Responsibilities

• Responsible for the overall management of the store and the upgrading of all essential elements.
• Full responsibility for the amounts collected from the store and depositing them in the bank account of the company.
• Full responsibility for the amounts received by the administration, which are amounts for petty cash, recovery, and preservation.
• Plans the weekly work schedule and allocates daily tasks.
• Holds short daily meetings with employees performing their roles and responsibilities.
• Trains and supervises new employees and assesses their absorption of information. Provides constructive feedback to management about opportunities for continuous improvement.
• Maintains inventory in full number to reduce cases of depletion of goods and makes a monthly inventory which must be matched to the system of the company.
• Ensures that products are displayed in accordance with brand guidelines.
• Ensures that POS and other equipment work properly.
• Collaborates with the team of display, marketing, and finance officials.
• Ensures high levels of customer satisfaction through excellent service.
• Ensures growth and continuous increase in the rate of remittances and operations.
• Gains deep knowledge of brands, eyewear products, and good knowledge of competing brands.
• Leads by example and reflects the values of branding, integrity, and discipline.
• Complies with operational standards and company policies.
• Decreases the percentage of loss of inventory.
• Arranges and coordinates the exhibition and makes it ready for customers at all times, following the instructions of the area manager or the direct manager.

Business Responsibilities

• Achieve monthly/yearly revenue sales targets.
• Custom KPIs.
• Achieve the Net Filtration Rating (NPS) rating objective to assess customer loyalty.
• Optimize the operational costs of the store.
• Inventory shrinkage monitoring and control.

Ideal Profile

Workplace Health and Safety

• Ensure that the entire store/pantry floor is sanitized and cleaned after 24 hours.
• Monitor workplace health risks and safety.
• Ensure that all employees are fully aware of how to minimize or avoid hazards and safety in the workplace.
• Ensure that all employees are well trained in the fire process and fighting.
• Ensure that the fire extinguisher is regularly maintained by the authorized seller.
• Ensure that emergency contact details are available in the store.

What's on Offer?

• Work alongside & learn from best-in-class talent.
• Join a well-known brand within Luxury Fashion.