Specialist Systems Engineer, Microsoft Services

Our Culture:

At STS we are proud of our culture and how it drives everything we do. We are looking for individuals who share our values and want to be part of a unique and engaging culture that revolves around collaboration and innovation. If you are looking for a role where you can drive engagement and excellence across teams through commitment and collaboration, and are someone who is customer-centric and appreciates an organization with uncompromised integrity that focuses on employee engagement then read on to learn more about how you can become part of the STS family.

Our Code of Conduct:

At STS we strictly adhere to our code of conduct, which serves as a moral compass, offering a framework for responsible behaviours and enabling ethical choices that cultivate positive relationships and a better future. It outlines policies, standards, and procedures for our global operations, promoting integrity and ethical excellence across the countries we engage with. Every year, all employees are required to review, comprehend, confirm, and adhere to the code of conduct. Additionally, all newly hired employees are subject to the same as part of their onboarding process.

Duties and Responsibilities:

Administration:

1. Work as part of the administration team at the customer site STS has a contract with.
2. Perform daily, weekly, and monthly operations to keep all site systems up and running.
3. Ensure system availability, performance, and security according to best practices.

Technical Assistance and Support:

1. Troubleshoot and resolve issues when contacted by clients by providing both on-site and remote support.
2. Follow up on major accounts in terms of technical support and proactive support service.
3. Maintain applications, operating systems, and perform various preventative maintenance tasks for clients.
4. Provide hands-on training to the customer “Knowledge Transfer.”

Implementation:

1. Install new products and apply performance and security procedures.
2. Supervise the migration of existing solutions and apply needed updates.
3. Complete configuration and upgrading based on design and specifications of client proposals.
4. Supervise the administration of systems to ensure availability of services to authorized users.

Testing, Documentation, and Reporting:

1. Complete integration and test the applications and systems.
2. Prepare full documentation of the implemented products and software.
3. Provide timely status reports to supervisors and project managers.