Specialist II, IT Desk Support ( Saudi Nationality)

User Support

Provide technical support to IT users within the company, resolving hardware and software issues.

Request Management

Receive support requests through ticketing systems, providing effective solutions to technical problems.

Device Setup

Install and configure hardware and software for new users, contributing to device maintenance and support.

Troubleshooting

Diagnose technical issues and provide quick and effective solutions.

Team Collaboration

Collaborate with other IT teams to resolve complex issues and provide advanced technical support.

User Training

Provide training to users on new software and applications and teach them how to handle common issues.

Reporting

Document issues and solutions, and provide regular reports on technical challenges and support provided.

Follow-up

Follow up on open issues until they are fully resolved, keeping users updated on the progress.

Minimum Requirements

Education

Bachelor's degree in Information Technology or a related field.

Experience

At least 2-3 years of experience in IT support or technical support.

Technical Skills

Strong knowledge of Windows and Mac operating systems, as well as familiarity with support tools like ticketing systems and network management software.

Communication Skills

Ability to communicate effectively with users, explaining technical solutions in an understandable manner.

Problem-Solving

Analytical skills to troubleshoot and resolve technical issues quickly and effectively.

Time Management

Ability to handle multiple requests and prioritize tasks efficiently.

Compliance

Ensure adherence to security policies and best practices in all procedures.