Solutions Engineer

At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation.

Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.

At F5, our long-standing belief is that businesses depend on Apps.

Our long-standing belief that applications are the most valuable assets of any organization in the digital age has been the foundation of our strategy to become the leader in multi-cloud application services. When you combine F5’s expertise powering over half of the world’s applications across all types of environments, you have a company that knows how to deliver and secure more applications, and more value, than any company in the industry.

This means that we are able to deliver and protect applications—revenue generating, brand-anchoring applications—from the point at which they are created through to the point when consumers interact with them. In other words, from “code to customer.” This makes the combined forces of F5 absolutely essential to every digital organization in the world, including the world’s largest enterprises, service providers, financial and educational institutions, government entities, and consumer brands.

At F5, we actively build a culture that everyone can be themselves and reach their full potential. As a global business leader, we know diversity drives innovation, makes everything we build better for our customers, and fuels our success. We know the magic ingredient is our differences when embraced with humility and respect. And because we know this, we believe that top talent is found in a diversity of individual backgrounds, experiences, and perspectives to help us all thrive.

We currently have an opportunity for a talented Solutions Engineer (SE) to join our KSA organization. This is a sales and technical role with a focus on customer/partners and is part of the sales organization. The SE’s primary responsibility is to support the sales team with technical skills and provide technical knowledge around F5 solutions to our customers. To be effective, an SE needs to have excellent technical skills and knowledge on both F5 products and the “eco-system” that we work in. Fear not, we do provide training and certification to keep abreast with these critical skills!

The high-level objective is to achieve the allocated sales target and sell relevant F5 solutions and products to our customers' business needs, in partnership with the Sales Account Manager. From our customer(s) perspective, the SE is a trusted adviser who proactively learns and understands their technical and business challenges and can propose effective solutions to mitigate their concerns/offer gainful solutions. The F5 SE not only presents the technical features but also business benefits in the Technical Value Proposition.

Primary Responsibilities:

• Responsible for upholding F5’s Business Code of Ethics and for promptly reporting violations of the Code or other company policies.
• Provides complex design and systems engineering configurations.
• Partners with product development and product management to assist with Change Request (CR) and Customer Special Request (CSR) cases.
• Maintains a high level of technical knowledge of F5 and the relevant industry.
• Utilize the F5 Sales Strategy and Solution Messaging to identify solutions for customer business objectives.
• Participate in the development and support of presentations for customers and partners.
• Clearly articulate technical elements of the F5 value proposition to customers and partners.
• Maintain knowledge of competitive landscape and share knowledge with CAT team.
• Contribute to the creation of case studies, white papers, and media articles for customers and/or partners.
• Foster a collaborative, team-based environment, sharing best practices and building lasting relationships.
• Effectively negotiate and pursue conflict resolution.
• Actively utilize SE tools: SalesForce.com, Idea, EDGE, Mainstreet and other SE readiness programs.
• Partner with sales team to maintain detailed account profiles including organizational charts, customer products, strategy and technology needs.
• Understand and effectively utilize F5 organizational resources.
• Consistently provide world-class customer service during pre-sales, implementation, and post-sales activities.
• Lead strategic (organizational) opportunities.
• Well-developed SME focus for one technology.
• Deliver customized product presentations using an advanced solution-based sales approach.
• Proactively provide consultative support.
• Create customer documentation for POC.
• Understand business requirements involved with technical account strategy.
• Work effectively with Engineering, Product Development, and Technical Support organizations.
• Solve problems independently and creatively.
• Perform other related duties as assigned.

Channel support activities include:

• Support F5 channel partner sales initiatives.
• Provide channel partners sustainable training on F5 solutions and competitive differentiation.
• Provide channel partners technical expertise and oversight as required.
• Proactively provide consultative support.
• Work in collaboration with Channel and Sales management to establish channel partners and to qualify partner’s ability to sell F5 solutions.

Post sales activities include:

• Understand and follow escalation process.
• Partner with the F5 Technical Support and customers/partners to resolve issues.

Qualifications:

• Multiple years of related experience working within Cloud, Security, Application Delivery, Network Infrastructure, DevOps, SaaS, IaaS or PaaS environments.
• Strong presentation, communication, account management (pre-sales) skills.
• Significant experience and a number of years pre-sales / Systems Engineering expertise.
• BS/BA or equivalent work experience.
• F5 core product experience or relevant experience in key competitor offerings required.
• In-depth industry knowledge and understanding of F5 technologies, solutions and product offerings strongly preferred.
• Advanced written and oral communication skills.
• First-class presentation skills.
• Effective written and oral communication skills.
• Experience with MS Office suite or Works.
• Fluent verbal and writing skills in Arabic and English.

Physical Demands and Work Environment:

• The role is hybrid based between Riyadh office / home office.
• While we encourage remote/virtual meetings, the nature of the role requires travel.
• This is a self-driven role, so career growth and development are available at every stage of your career.
• The position reports to the SE Manager based in Riyadh, KSA.
• Competitive pay, family-friendly benefits, and cool perks.

F5 is an equal opportunity employer and welcomes diversity in the workplace.

The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.

Please note that F5 only contacts candidates through F5 email address (ending with @f5.com) or auto email notification from Yello/Workday (ending with f5.com or @myworkday.com).

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Equal Employment Opportunity:

It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. F5 offers a variety of reasonable accommodations for candidates. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting accommodations@f5.com.