Solution Integration & Operations Engineer (Saudi National)

We are looking for profile of Solution Integration & Operations Engineer to support current teams.

In the perimeter of DelOps Team, the contractor will participate in the operations (RUN phase) and delivery (BUILD Phase where needed) of solutions to end customers. The contractor will work with teams (mainly Project managers, Service Delivery Managers, R&D department and other DelOps members) to succeed his mission - language written / spoken is English.

Tasks description during the contractor mission :

RUN Phase Project :

• Technical support of Cloud, On-Premises, and Hybrid services
• Design and implement changes into the systems
• Maintain and enhance internal tools to improve service industrialization for Cloud and On-Premises services
• Provide technical guidance for new or evolution of services and for consolidated technical analyses
• Lead the optimization of service reliability, performance and security
• Provide technical direction when CAB requires tier II input, expertise or changes with high risk impacts on customer SLAs
• Responsible for product and technical knowledge ramp-up of the Tier II Support team
• Participate in the definition of production requirements
• Manage performance. Track and report critical supply and demand metrics. Use data to optimize processes, creatively solve problems, and track results
• Participate at the preparation and review of technical product & customer specific documentation
• Maintain all technical documentation up to date and with quality
• Participate in the 24 / 7 shift rotation in the team

Build Phase Project :

• Install and configure the solution on hardware or VMware
• Integrate the solution at the customer site or hosted, connecting with customer backend or core network elements
• Write some technical documentation
• Review the customer acceptance plan documents and update if needed
• Follow the Thales process and best practices defined within DES
• Assist the development and validation team during the project
• Provide visibility to Validation Technical Leader and Project Manager on his / her work progress (actual and estimated time to complete tasks)
• Execute the acceptance test plan with the customers
• Write the Operation and Maintenance Guide (OMG)

Requirements:

• Degree in computer Science, Telecom, or related discipline

Expected Seniority:

• At least 3-5 years of experience in a similar position

Mandatory skills:

• Unix systems - Has to have basic Linux experience (at least 1 year using Linux). Needs to know by heart basic Linux commands (ps, netstat, rsync, netcat, umask).
• Shell or Python or Perl scripting programming - Needs to be able to read & understand basic shell scripts. Has to be autonomous in one of the 3 languages for Linux tasks automation (bash, Python, Perl).

Semi-optional – at least one should be autonomous:

• Network - Understands IPv4 protocol (network size, broadcast, default gateway). Knows how packet routing works (able to configure static route or default gateway).
• SQL Language - Should be able to write SQL queries (SELECT, INSERT, UPDATE). Should be able to do table joins and filter out the necessary values.
• Apache and other webservers - Understands the concept of Apache virtual hosts, is able to configure basic proxy setup, and understands Directory / Location directives.
• Has experience with SSL certificates configuration and knows the difference between Basic / Mutual authentication.

Tools:

• Unix / Shell scripts
• Network administration tools (switches, firewall, etc)
• GCP / AWS Cloud formation
• Mercurial, Git (CodeCommit)
• SoapUI
• JavaCard / APDU smartcard protocols analysis
• Backup tools (Veritas netbackup)
• VMware usage and admin
• JMeter
• Spy tool / Universal Tracer
• MS Outlook, Word, Excel, Power Point, Visio
• ServiceNow

Technical skills:

• Shell or Python or Perl scripting programming - Autonomous level
• TCP / IP protocol and client / server architecture - Autonomous level
• SQL language - Basic level
• Apache and other webservers - Basic level
• Kubernetes - Basic level
• Docker - Basic level
• ELK Stack - Basic level
• Log analysis and troubleshooting - Basic level
• SOAP and HTTP protocols - Basic level
• WebLogic Server - Basic level
• Veritas Cluster (installation, configuration and design) - Basic level
• MySQL Database Administration - Basic level
• Oracle Database Administration - Basic level
• Amazon Web Services - Basic level
• Understanding of Java EE (language, architecture, concepts) - Basic level
• Storage technologies and architecture (SAN, RAID) - Basic level
• Main SIM Card and Global Platform standards - It is a +
• SMS-C protocols - It is a +
• Hardware architecture and sizing - It is a +
• Quotation of integration activities - It is a +
• Other Application servers: Tomcat, JBoss, and others - It is a +
• Geo-Redundancy concepts - It is a +

Languages:

• English

Soft skills:

• Good personal communication
• Oral & written presentation
• Fast learning
• Self-confident and self-motivated
• Ability to work under pressure
• Result-oriented
• Strong team player
• Logical reasoning
• Ability to understand and apply priorities
• Basic understanding of ITIL Processes
• Conflicts resolution (internal and external)
• Customer Relationship Management
• Problem solving
• Independent
• Initiative
• Knowledge sharing
• Creative
• Systemic thinking - Organized
• Detailed person
• Negotiation
• Leadership

Benefits: