ServiceNow Senior Client Executive (Remote)

Cognizant Technology Solutions is currently seeking a highly skilled Senior Client Executive to join our Middle East team, responsible for establishing and maintaining strong and lasting relationships with our existing customers and bringing in new strategic customers for the company.

About Us

Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant, a member of the NASDAQ-100, is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com.

Overview

Cognizant’s ServiceNow experts have a deep understanding of emerging digital landscapes and evolving customer needs.

Responsibilities

1. Work closely with existing customers to identify opportunities to up-sell, cross-sell and expand our services.
2. Proactively engage with customers to understand their changing needs and challenges.
3. Position the value of our services to meet the specific requirements and objectives of existing and potential customers.
4. Build and maintain a strong sales pipeline by continually developing relationships and customer engagement and adding new opportunities.
5. Actively collaborate with the marketing team to align with the overall company strategy and ensure the success of the different initiatives.
6. Leverage events as opportunities to extend the customer network, building on established relationships of trust.
7. Exceed customer expectations at all stages of the relationship, from sales to demonstrations and workshops, ensuring active listening, effective negotiation and clear communication.
8. Maintain knowledge of current market conditions and update job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations.
9. Develop and implement strategies to drive upsell and cross-sell opportunities within the existing client base.
10. Meet and exceed established objectives outlined in your SIP.
11. Implement methodologies defined by Cognizant to effectively convert opportunities into booked business.
12. Continuously monitor and report on progress, adjusting strategies as needed to achieve booking targets.