Service Technician

Date Posted: 2025-02-03

Country: Saudi Arabia

Location: Otis Elevator Company Saudi Arabia Ltd, 11th Floor, Tower B, Zahran Business Center, Prince Sultan Street, Salamah District, Jeddah, Saudi Arabia

Role Overview:

The role holder is responsible for carrying out service field activities (preventive maintenance, call back attendance, planned/unplanned repair works, modernization, etc.), within the respective territory/route assigned. The role holder shall carry out his duties in accordance with the stipulated business policies and procedures.

Core Responsibilities:

• Performs preventive maintenance, cleaning and other contractual works of assigned units, as per the route chart issued.
• Conducts adjustments and repairs (planned & unplanned) for Otis products within the assigned area, with minimum assistance from the Team Lead - Mechanic.
• Attends to equipment call-backs and conducts inspection and fault finding to return the equipment to service.
• Identifies and reports abnormalities (interior as well as exterior), missing components, etc. through the maintenance process to highlight safety concerns, implement corrective actions and generate upselling opportunities.
• Coordinates with Otis Line Operators to ensure call backs are attended as per the defined service level agreements.
• Completes timesheets, log cards, maintenance JHA, OSA forms, SVR sheets, etc. associated with mechanical duties in a timely manner.
• Conducts operations within the client site rules and regulations, escalating potential conflicts with Otis safety guidelines.
• Ensures all service/maintenance operations are conducted within the OTIS safe working procedures, WWJSSS requirements, etc. and adequate personal protective equipment to minimize any safety concerns.
• Supports other junior colleagues with service/maintenance operations at the client sites, acting as a buddy to help develop their skills further.
• Reports any accidents, near misses, potential hazards, and unsafe conditions, etc. that occur during work activity and impact the safety of the mechanics or end users to the Team Lead - Mechanic.

Qualifications:

• Minimum 8 years’ experience in the elevator industry.
• Troubleshooting, major and minor repair works for Elevator and Escalator.
• Diploma or equivalent education.
• Good communication skills.