Service Support Manager

Oversee the daily operations of Support Services, including Laundry, Housing, Transportation, Housekeeping, and Facility Services. Ensure all services are aligned with Fakeeh Care standards. Provide supervision and direction to staff, ensuring tasks are completed to high standards while effectively addressing their needs.

Establishes and maintains Support Services policies and procedures, ensuring consistency and compliance.

Manages and monitors all Support Services functions and personnel within each unit, conducting inspections to ensure conformance with Fakeeh Care policies and procedures.

Oversees the operation of Support Services across all Fakeeh Care sites including ambulatory centers, ensuring effective service delivery.

Ensures the validity of service contracts with external providers.

Implements efficient controls for housing new employee arrivals.

Monitors performance against approved indicators and makes recommendations for improvement.

Liaises with internal and external providers to secure optimal service levels for Support Services, coordinating with the Facility Management department for Planned Preventative Maintenance (PPMs).

Ensures strict adherence to Health & Safety, Fire Safety, and Infection Control standards in collaboration with Facility Management.

Follows predefined purchasing and stock/inventory control procedures to ensure effective resource management.

Submits monthly reports on current occupancy and future demands by coordinating with HR, providing periodic updates on overall and specific performance metrics.

Investigates complaints related to section services and takes corrective action as necessary to enhance service delivery.

Conducts meetings with section Unit Managers and collaborates with the Hospitality Manager to establish realistic KPIs for the Units.

Ensures subordinates have clear and achievable goals through structured parameters, conducting periodic assessments based on pre-approved Fakeeh Hospital processes.