Service Engineer

Role Purpose

To install, maintain and repair Xerox PSG and multifunction office printers, copiers and scanners products, with high optimum level, cost effectiveness, & with minimum down time as possible.

Job Accountabilities & Activities

1. Assist in customer education in operating the machine correctly, replacing consumables, getting the meter read, & how to place a service call.
2. Guide and develop the PSG Operators skills for Graphic Printing and production Printing.
3. Focus and arrangement to have reliability of continuous operation of PSG Printers with minimum possible breakdowns.
4. Generate sales leads.
5. Generate contract leads.
6. Always comply with the communication directions from the work controller.
7. Close the breakdown service calls and to achieve target response time.
8. Reports all the service documents in a timely and with accurate data.
9. Achieve optimum satisfaction for quality of Graphic Printing and production Printing for PSG Customers.
10. Demonstrate the correct procedure to reach SXL service and related work area.
11. Good training (dos & donts) for Xerox Product Operation and functions to achieve best quality prints.
12. Assist other engineers as and when needed or directed by Manager or Work Controller.
13. To display total commitment and achieve total customer satisfaction of the highest level in a professional manner.
14. To totally understand customer needs and Graphic Printing and production Printing requirements and accordingly provide quality service, solutions, and assistance.

Education & Certifications

Bachelors degree in Electronics or Electrical or Mechatronics or equivalent.

Required Years Of Experience

Office automation background & equivalent experience of at least 2 years in similar field.