Senior Watch Technician

Seddiqi Holding is a family-owned and managed company with a unique, diversified portfolio of businesses and brands across numerous sectors. The business units include Ahmed Seddiqi & Sons the longest standing and largest unit within the group, Seddiqi Properties, Swiss Watch Services and Mizzen.

We are looking for a Senior watch technician who will be responsible to deliver quality partial repairs, quartz movement exchanges, quartz services mechanical watch services up to and including pillar wheel chronograph services or luxury brand watches to SWS and Brand specification.

Key Accountabilities:

• Carry out full services and partial repairs on mechanical movements from basic manual wind through to automatic complications to SWS and Brand standards according to training and skill level.
• Carry out all repairs within the agreed SLA and advise the Workshop Administration if a job will overrun with an expected completion date.
• Ensure all jobs allocated to you are correctly assigned on the system.
• Maintain a clean and safe working environment.
• Pass all completed repairs to QC with all parts replaced in the sleeve
• Reading the job card to ensure the customers requirements are met.
• Always using the correct techniques and tools to complete the repair.
• Ensure that all watches have the appropriate testing documentation attached to the paperwork on completion and that the QC sheet has been completed.
• Facilitate client consultations by explaining technical issues, the recommended service process, and answering questions with clarity and professionalism.
• Conduct educational watch experiences for clients to enhance their appreciation for the technical aspects and craftsmanship of their timepieces.
• Offer expert advice to clients on watch care, preventive maintenance, and troubleshooting minor issues.
• Collaborate closely with the Customer Service and Sales teams to ensure a seamless client journey, providing timely updates on repair status and client preferences.
• Assist in organizing and conducting watch events or workshops for clients, as needed, to enhance the brand experience and drive loyalty.

In order to be successful in this role, you should have:

• 3-5 years job related experience
• Proven track record working on quality watches demonstrating exceptional performance
• Have previous bench experience and passed the appropriate bench test or be a qualified Brand Technician.