Senior Technical Service Executive

Senior Technical Service Executive

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Locations: Riyadh

Time Type: Full time

Posted on: Posted 2 Days Ago

Job Requisition ID: R7415

SUMMARY OF THE ROLE

Support sales by offering technical advice and service, as well as in technical documentation and complaint handling. Conduct and track technical training externally using standardized training materials and global standards to ensure correct use of products and accurate technical advice.

This position will report to the Technical Service Manager and will be based in Riyadh.

Responsibilities:

• Provide technical service, guidance, and advice to customers by regular visits to applicator’s facilities to ensure proper application of products.
• Support the local sales team in increasing sales growth and market share by establishing Jotun products for new customers or introducing new products to existing customers.
• Assist sales personnel by providing relevant documentation and drafting specifications to ensure the right products and solutions are used according to customer expectations.
• Investigate assigned complaints through on-site investigations, follow up with QC and local R&D, analyze root causes, and provide relevant documentation to support conclusions.
• Run customer plant improvement projects by undertaking product development trials at applicators' facilities to ensure benefits from Jotun’s innovation programs.
• Document corrective actions taken from complaint cases to limit recurrence and Jotun’s risk exposure.
• Conduct professional applicator plant audits and training to ensure adherence to specified quality standards in application and product specifications.
• Conduct customer plant improvement projects by undertaking product development trials at applicators' facilities, ensuring customers benefit from Jotun's innovative products.

WHAT WE ARE LOOKING FOR AND WHAT WE OFFER

Education and Experience:

• Bachelor’s Degree in Chemical Engineering, Chemistry, or related field
• Experience in the General Industrial Paints & Coatings industry
• 3 years of work experience, preferably in technical services
• Proficiency in CRM and Microsoft Office Suite

Competencies We Look For:

• Acts on own initiative, makes things happen, and accepts responsibility for results.
• Builds a useful network of contacts and relationships to achieve objectives.
• Co-operates well with others; shares knowledge and supports team goals.
• Communicates clearly, precisely, and effectively.
• Demonstrates specialist knowledge and expertise in own area.
• Quickly understands and analyzes complex issues and problems.

We Offer:

• Continuous learning opportunities and training activities.
• Career development opportunities across multiple disciplines and geographies.
• A supportive and inclusive company culture.

POSITION INFORMATION

Company: Jotun Powder Coatings Saudi Arabia Co. Ltd.

Contract Type: Regular

Time Type: Full time

CLOSING DATE (dd.mm.yyyy): 04.12.2024

WHO WE ARE

Jotun’s story in the MEIA region began in 1962, and has grown to include 18 legal entities committed to the success of the Jotun Group. We focus on providing meaningful work and rewarding our employees through continued learning and development.

Jotun’s company culture welcomes and values differences in people. We are committed to promoting equality, equity, and zero tolerance for discrimination.

If you think that this role is what you could be doing next, apply now!