Senior Technical Operations and Support Specialist-

Description

We are seeking a Senior Technical Operations and Support Specialist to join our specialized team. You will play a key role in ensuring the efficient operation of technical systems and providing technical support to users. Your responsibilities will include system management, troubleshooting, and delivering technical guidance.

Responsibilities:

1. Monitor and analyze the performance of technical systems and applications.
2. Provide technical support to users and resolve technology-related issues.
3. Manage and update technical documentation and operating procedures.
4. Collaborate with technical teams to develop and improve systems.
5. Offer training and assistance to users on new applications and systems.
6. Prepare regular reports on system performance and technical support activities.

Requirements:

1. Minimum of 5 years of experience in technical operations and support.
2. Certifications such as CompTIA Network+, Cisco CCNA, or Microsoft Certified Solutions Expert (MCSE).
3. Excellent communication skills and the ability to work in a team.
4. In-depth knowledge of operating systems, networks, and databases.
5. Strong problem-solving skills and the ability to provide effective solutions.

Skills:

1. Technical Proficiency: Knowledge of operating systems, networks, and databases.
2. Troubleshooting: Ability to diagnose and resolve issues efficiently.
3. Communication: Strong verbal and written skills.
4. Customer Service: Commitment to high-quality support.
5. Analytical Skills: Analyzing system performance for improvements.
6. Documentation: Proficient in maintaining technical documentation.